Booking Conditions 2012
General
Hoburne Limited ('we/us') acts as Agent for the various Hoburne Group companies operating the individual Parks and for private individual owners of holiday accommodation. When we accept your booking a binding contract will be made between the person making the booking together with all adult members of his or her party ('you') and the owner of the property for which the booking is made and incorporates the conditions set out below.
In addition to these conditions the contract incorporates the information,
guidance and other requirements contained in our current brochure. You are advised to read the relevant sections carefully before booking.
Please note that no touring bookings will be accepted less than 24 hours before the intended holiday commencement date other than by agreement with the
Park General Manager.
Authority to Contract
You certify that you are over the age of 18 years; and will be a member of the party occupying the holiday accommodation; and are authorised to agree these Booking Conditions on behalf of all members of your party so as to bind all of you by them and so that each of you shall be jointly and severally liable for your obligations under the contract.
Payment
The contract is made only when your booking is accepted by us. On acceptance we will send you a booking confirmation form.
We reserve the right to refuse any booking without explanation. We require a deposit of £50.00 per week or part week. If the first day of your proposed holiday is less than 42 days from the date of booking then you must pay us the full cost of the holiday at the time of booking. In the case of touring pitches you must pay us the full fee at the time of booking if this is less than £50.00. If the fee is morethan £50.00 we require a minimum of £50.00 deposit with your booking.
You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. No reminders will be sent. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking. For the avoidance of doubt payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in cheque clearance.
Cancellation
If you wish to cancel your booking you should advise us immediately by telephone and then send us a confirmatory letter. We will incur additional administration costs when you cancel your booking and we may be unable to re-let the accommodation or pitch. Therefore we make a cancellation charge on the following scale:
Notice period for receipt of written cancellationsâ€
Cancellation charge*
| Notice period for receipt
of cancellations* |
Cancellation charge* |
| 42 days or more |
loss of deposit only |
| 29 - 41 days |
50% of holiday price |
| 15 - 28 days |
75% of holiday price |
| 8 - 14 days |
90% of holiday price |
| 7 days or less |
100% of holiday price |
Our Holiday Cancellation Scheme cover is optional but is strongly recommended - please refer to page 60 for details.
*Per unit of accommodation or touring and camping pitch.
†All periods calculated from the start date of your holiday.
Cancellation by us
In exceptional circumstances beyond our control (E.g. damage, maintenance, flood, fire etc), we may have to cancel your booking. If we do so we will tell you as soon as possible prior to your holiday date and you may either choose to receive a full refund or accept an alternative holiday with us at the brochure price but you will have no further claim against us. We also reserve the right to change your allocated accommodation or pitch either on arrival or during your stay, this will be to a similar or higher standard of accommodation or pitch.
Changing your booking
If you want to make a minor change to any of the details of your booking e.g. standard or changing the name of a member of your party, we will do our best to assist you, subject to availability. There will be no charge for minor changes. A change of dates, or any change that affects the price of your holiday, will be treated as a major change. Major changes made at least 42 days prior to the start date of your holiday will incur an administration charge of £20.00. Major changes made within 42 days of the start date of your holiday will be treated as a cancellation - see above for cancellation charges.
Prices
All prices are correct at the time of publication, however we reserve the right to alter or amend our published prices so long as you are notified before booking. Our published tariffs include VAT at the applicable rate. We reserve the right to amend our prices to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.
Weeks can commence on a Friday, Saturday or Monday. Week prices shown are based on Saturday start dates. For weeks that start on Friday, use the Saturday immediately after price, and for weeks that start on Monday, use the Saturday immediately before price.
Special Requests
Please note that we will do our best to meet any reasonable special requests, however we are unable to guarantee any special requests. Please note special requests do not form part of the booking contract and are not a condition of booking.
Club
Where there is a Club at the Park the price of your holiday includes temporary Club membership for the duration of your stay. Temporary day visitors are not permitted to use the Club or its facilities unless prior authorisation is obtained from the General Manager of the relevant Park. No temporary day visitors will be allowed to use the Club or its facilities during any Bank Holiday weekend or
during the period July to August inclusive.
The Club rooms are sometimes reserved for private functions during early and late season and alternative arrangements are then made for holiday visitors.
Park and Club Rules
You and each member of your party agree to abide by the rules and regulations laid down by us in respect of the relevant Park and Club. We will be pleased to provide copies on request.
Guests with mobility difficulties
Many of our Parks offer a limited number of accommodations that have been adapted for guests with mobility difficulties. Some parks are more suitable than others for those with particular disabilities. If your party includes someone with special needs please let us know prior to booking and we'll be pleased to offer further advice.
Pets
Unless you have booked a touring caravan pitch at Hoburne Bashley or Hoburne Blue Anchor, you must not bring a pet (except of a guide dog or a specially trained assistance dog) onto any of our Parks. Please check the individual Park pages for the details of the additional fees payable and contact the Park direct before booking.
Under no circumstances will we allow any dog (except guide dogs) to be taken into the Club buildings or swimming pool area and you must keep it under control at all times. If you need to bring a guide dog or specially trained assistance dog to any of our Parks please notify us at the time of booking.
Please note, you may encounter pets that belong to some of our Holiday Home Owners on any of our Parks.
Arrival and Departure Times
Holiday accommodation is available from 4pm on the day of arrival and must be vacated by 10am on the day of departure. Touring and camping pitches only are available from 12 noon on the day of arrival and must be vacated by 10am on the day of departure.
Number & Composition of Your Party
No more than six persons will be allowed to occupy a touring or camping pitch and this number includes children and babies. The maximum number of guests permitted to occupy other types of accommodation are strictly limited to the number of births provided and this includes babies and children. For details on the number of berths available in different categories of accommodation, please refer to the price panels for each park, or to our website. The maximum stay at all Hoburne parks is 3 consecutive weeks with the exception of seasonal tourers.
We will not accept your booking if your group does not have a person over 18 in it, nor will we accept bookings from single sex parties of three or more persons, except by prior arrangement with the General Manager at the Park. We may require you to show proof of age on arrival at the Park.
If you do not comply with these conditions we have the right to cancel your booking or require you to leave the Park and you will not be entitled to any refund of monies paid for your holiday.
Please note that we retain the right to refuse any booking if, in our absolute discretion, we consider it desirable to do so in order to preserve the comfort and enjoyment of our other guests.
Behaviour
You must comply with decent standards of behaviour during your stay and must show consideration for all other persons on the Park. If your behaviour is unsatisfactory, then we may elect to terminate this agreement and require you to leave the Park immediately.
In these circumstances we will treat your booking as having been cancelled by you from the moment of termination and no refund will be due to you.
If you or any person for whom you are responsible causes damage to any property on the Park or causes us loss you must pay such sum as is necessary to make good the damage or loss including any sums we may expend in compensating other people.
Vehicles
You must comply with all Park speed limits as indicated on the individual Parks and as referred to in the Park Rules.
You must not bring a van, commercial vehicle, boat or trailer on to any of our Parks, unless you have first obtained authorisation from the General Manager of the Park concerned who shall be entitled to refuse consent without giving any reason.
You are entitled to park one vehicle only* on the Park in an area designated by us for the duration of your stay. Visitors' cars and additional cars are allowed only at the discretion of the Park Management and must be booked in at Reception.
A limited number of two car touring pitches are available at Hoburne Bashley only.
* 2 vehicles in the case of 4 bedroom accommodation.
Accommodation
Accommodation must be left in a clean and tidy condition. You will be responsible for all damage done or loss sustained during your stay. We or our authorised representatives may enter your accommodation or pitch at any time for any reasonable purpose. If we need to do so we will give you as much notice as possible, except in an emergency.
Smoking Policy
It is now illegal to smoke inside enclosed public buildings. Smoking is also forbidden in all of our holiday accommodation however we cannot guarantee that any accommodation has always been smoke free.
Clothes Lines
Only the hook on window type may be used. Laundry and drying facilities are available on all Parks.
Swimming Pool
No non-swimmers or children under the age of 12 years are permitted in our swimming pools unless accompanied by a responsible adult swimmer at all times.
Children
You are responsible for the welfare and behaviour of any members of your party who are under the age of 18 years whilst they are on the Park. You must ensure that a responsible adult accompanies children under 8 years at all times. Children under 12 years must be accompanied by a responsible adult in the Club after 7pm.
Site Licence
You must observe the conditions of the Site Licence, a copy of which is displayed in the Reception area of each Park. We will be pleased to provide you with a copy on request.
Touring Pitches
Most (But not all) of our touring pitches will accommodate an awning. Only one awning is allowed per pitch and it may be no deeper than 3 metres. Awnings must comply with the terms of the Local Authority Site Licence as displayed at the park. Groundsheets placed on grass must be breathable and lifted daily. Only one gazebo with the sides removed is allowed per pitch at Hoburne
Bashley and Hoburne Blue Anchor. Gazebos are not permitted at Hoburne Cotswold or Hoburne Torbay. Sleeping in either awnings or the gazebo is prohibited. Flags cannot be erected on any touring pitch without prior approval of the General Manager.
Inclement Weather
You will not be entitled to any refund as a result of inclement weather conditions.
Park Locations
Our parks are in country or seaside locations and as a result we try to preserve the rural character. Therefore the park may have uneven ground, unmade up tracks and paths and limited lighting. Some have lakes, cliff tops and other features so please ensure children are properly supervised. Due to the locations, most parks have various wildlife present on park and we ask that you respect all wildlife (In particular birds in nesting seasons) and refrain from feeding them.
Specific Accommodation
If you would like to book a specific pitch then you can do so by either booking before 31st January 2012 and requesting it at the time of booking for free, or thereafter by paying £5 per short break or £10 per week at the time of booking.
* Please note that if we are unable to provide you with your specific pitch, we will refund the specific pitch extra charge, and provide you with accommodation of the similar or superior grade but no further refund will be due.
* There is no charge for specific touring pitches.
Liability
We shall not be responsible for any loss that you may suffer as a result of any act or omission by any person who is not employed by us. We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our employees. We accept no responsibility whatsoever for your personal belongings whilst they are on the Park.
Call Recording
Calls to Hoburne Ltd may be recorded and used for security and training purposes.
Our Service to You
We do all that we can to ensure you enjoy your holiday. However, occasionally problems can occur. If they do please tell the park reception immediately while you're staying with us and we will respond as soon as possible. If any reported matter is not resolved during your stay you must notify us of this in writing within 28 days of the end of your holiday.
Marketing Accuracy
Whilst all care is taken to ensure the details in our brochure and on our website are correct at the time of publication, we reserve the right to make changes to, suspend or withdraw any advertised facility, entertainment, amenity or service. The photography in the brochure and on the website is intended for guidance only. Any off park attraction that is listed is subject to the operator's relevant opening times, restrictions and prices.
Miscellaneous
This Agreement is personal to the parties named in the booking and cannot be transferred- but see section entitled Changing Your Booking. If you or any member of your party breaches their obligations under this Agreement we may take action against all or any of you. Should any part of this agreement be void then it shall be disregarded and the remainder will continue in full force and effect. This agreement shall be subject to English law and to the non-exclusive jurisdiction of the English Courts.
How to contact us
If you need to contact us please call our team on 0844 288 2022, email them on customercare@hoburne.com or write to: Holiday Information, Hoburne Ltd, 261 Lymington Road, Highcliffe, Christchurch, Dorset, BH23 5EE
Holiday Cancellation Scheme
What is the scheme?
Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We provide an optional Holiday Cancellation Scheme, under which we will refund certain costs and/or waive our right to a cancellation charge if you have to cancel your holiday for one of the Designated Reasons set out opposite. If you wish to participate in this Scheme you must do so at the time that you make your booking or within the following 7 days.
If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours of taking up the scheme. The scheme fee will depend upon the cost of your holiday, as follows:-
| Holiday Cost* |
Fee* |
Holiday Cost* |
Fee* |
| Up to £99 |
£5 |
£500 - £599 |
£30 |
| £100 - £199 |
£10 |
£600 - £699 |
£35 |
| £200 - £299 |
£15 |
£700 - £799 |
£40 |
| £300 - £399 |
£20 |
£800 - £899 |
£45 |
| £400 - £499 |
£25 |
£900+ |
£50 |
*Per unit of accommodation or touring and camping pitch.
Designated Reasons
- The death, accidental bodily injury, illness or admission to hospital of you or any member of your party or of a close relative of any of you.
- If you or any member of your party is required for jury or witness service in a court of law or loses their job by reason of redundancy or suffers an unforeseen job posting in their present employment or is required to undertake military service.
- The theft of your touring caravan (touring bookings only). In all cases occurring after you have taken out cover under the scheme.
Cancellation details
- If you cancel more than 42 days before the scheduled commencement date of your holiday we will refund your deposit and any other monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee.
- If you cancel less than 42 days before the scheduled commencement date of your holiday we will refund all monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee and an administration charge of £50.00 inclusive of VAT. We will also waive your obligation to pay us the relevant cancellation charge (see Booking Conditions).
- If you notify us of cancellation after the start of your holiday, or you have to
cut short your holiday no refund will be due.
Claims
You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.
All telephone calls and correspondence relating to cancellations and claims should be directed to our customer service centre, details of which are found in the 'Contact Us' section of these booking conditions. As soon as possible after cancelling your booking, please send us documentary evidence to support your claim. If you are cancelling for medical reasons we will need to see medical certificate(s) or written confirmation from your doctor. If cancelling for another reason we will require sufficient evidence to substantiate your claim to our reasonable satisfaction. We will not make any refund until this evidence has been provided.
Insurance
The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.