Hoburne Park Access
What is the public transport provision?
Hoburne Park is located
2 miles outside of Christchurch with two public transport services provided
by Wilts & Dorset and Transdev Yellow Buses. Wilts & Dorset service
no.121 runs every hour from just outside the Hoburne Park entrance; this bus
provides a service to Christchurch, Bournemouth and Lymington while Transdev
Yellow Buses, 1A, 1B and 1C run a scheduled service to Christchurch and Bournemouth
every 15 minutes from outside the Sainsbury Superstore, which is a 10 minute
walk away from the park. Services will take you to the main shopping areas
and rail stations. Hoburne Park also offers our own Green Bus service to our
customers during the summer season, with the pick up point at the main reception
entrance for Christchurch and Bournemouth. Please ask at reception on all
scheduled bus services as the timetable is extensive.
Is a collection service available from local public transport links?
There
are numerous Taxi services available locally, please ask at reception for
a business card or ask any of our reception team to make a booking for you,
especially if any of our customers need to make a special request. We use
the main local operator Chritax 01202 470000 or Accessible Transport 01425-615860
for specially adapted vehicles.
Can delivery of provisions be arranged?
Hoburne Park has
a ‘no delivery’ policy, except for special needs, as we feel it
would spoil the quiet surroundings of our park. There is a general store just
off the complex where they do make provision to deliver to this park, for
orders below £10 there will be a small charge for delivery, for orders
above £10 there is no charge for the service. Reception will give the
telephone number of the shop once authorised.
Does the reception and clubhouse have car parks with allocated bays?
At
present there are no allocated spaces for disabled or parent/child bays; Hoburne
Park offers a large level car park with plenty of parking, with assistance,
accessible to a wheelchair user.
Do specific pitches have parking alongside?
There is no parking
alongside our holiday units; however, we provide plenty of parking bays near
our holiday caravans.
Are there undulating roads on the park?
The park roads are
mostly flat, although there is a slight incline to the top of the park, there
are ‘traffic calming’ speed bumps in some areas and as safety
features very strongly at our park we set a speed limit of 10 mph around the
park.
Is there a drop off lay-by for cars/coaches?
We don’t
have a lay-by for cars and coaches but there is a drop off zone adjacent to
the reception and club house main entrance.
How many steps are there to the main entrance? Is there a ramp to
the main entrance?
There is level access to the main clubhouse and reception from the front entrance
which consists of block paving with a drop kerb for ease of use for wheelchairs.
I am hard of hearing and wear a hearing aid. Do you have an induction
loop at reception?
Yes, the park has an induction loop in reception, bar areas and entertainment
rooms, there are signs displayed in all these areas to indicate where the
induction loop is and how to use them. Our reception team have been trained
to offer assistance should it be required.
Can you provide me with assistance to ‘settle-in’?
We don’t provide a ‘settle-in’ service but should you need
help or assistance during your holiday with us, please mention this to our
reception team who will be happy to help or offer reassurances and advice.
Are there automatic or revolving doors?
Is the ground level throughout?
Are there steps between levels on the ground floor?
How many storeys are there? Is there a lift?
Is there a talking lift with Braille signs?
Is there a good colour contrast to floors, walls and doorways?
Are floors and rooms clearly signed with raised numbers?
All the public areas within the complex, including the bar, restaurant, reception,
clubhouse and launderette are on one level. There are double doors to the
entrance to the reception and club to allow access for wheelchairs. The décor
and colour has been chosen to show a marked difference between walls and carpeting
throughout the complex with all our entrances displaying signs above the doors.
Does the family changing room have level access to the shower/s?
There is level access throughout the complex with our swimming pool offering
a disabled toilet for changing and a disabled double door entrance to the
swimming pool with level access for wheelchairs to the showers. The swimming
pool has a sloping entry to the water, with no steps.
Is there an accessible unisex toilet within the reception area/clubhouse?
There are two disabled unisex toilets on the complex, one in the main reception
area which consists of handrails above and next to the toilet, low level mirror
and hand basin. The reception adapted toilet does have an emergency alarm
pull that is linked to the reception office, the other disabled toilet is
located in the swimming pool area with all of the features of our reception
toilet with the exception of the emergency alarm.
Does the park have both caravan holiday homes and touring pitches?
How many caravans have ramp access and a spacious interior?
Hoburne Park caters for caravan holiday units only. There are no caravans
with ramps, or especially adapted caravans, although the management would
look closely at alternatives to those who need assistance. Please advise us
when booking, so we can offer the best solution.
Are there bedrooms adapted for wheelchair users? Can task lighting
be provided on request?
We have no specially adapted caravans, or caravans with task lighting.
Are assistance dogs welcome? Is a ‘free run’ area allocated
for dogs?
Although Hoburne Park has a no dog policy with no ‘free run’ area,
special consideration would be given to allow for assistance trained dogs.
Is there a 24 hour service?
There is a 24 hour service available; Hoburne Park reception is open from
9am to 6pm
7 days a week with the clubhouse hours from 9am to 11pm. We also provide a
security patrol service at night with an emergency number available on the
window at reception to contact them if required.
Is there a table service available in the clubhouse or restaurant?
There is table service in our restaurant but not in our club house.
Can wheelchairs be hired?
Although we have no wheelchairs for hire, reception hold various telephone
numbers of mobility services who offer a prompt delivery to our park. Please
advise us at the time of booking so we can arrange this service and we will
ensure that a wheelchair will be available for you on your arrival.
Is there mobile phone coverage?
There is coverage for most mobile phone networks however; as the park is set
amongst trees there might be some interference or no coverage in certain places.
Are members of staff trained in disability awareness?
Some of our staff members have attended courses in deaf awareness and sign
language. Within our induction policy all new receptionists attend a brief
of The Disability Discrimination Act 1995 as it gives them full understanding
of legal requirements, customer care, satisfaction and service.
Is accessible information available: menus – large print brochures
– audio – Braille?
Please contact the reception team to discuss personal requirements for menus,
all our menus are clearly printed, however, if a request is made to make the
print larger, we would be delighted to do this for you. At present we do not
have large print brochures, Braille or audio.
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