We know that you will probably have some questions about your Hoburne Holiday that's why we have compiled a list of the most popular questions we get asked. If you have any questions that are not covered here then please feel free to use our contact form or give us a call.
Simply call the dedicated Holiday Booking Team on 0844 288 2050 and they will be only too happy to talk through your requirements with you. The booking team are available Monday to Friday from 8.30 am till 7pm and Saturday to Sunday from 9am to 5pm.
UK Residents are able to pay via Mastercard, Visa, Visa Electron, Maestro or Personal Cheque but are not currently able to pay your balance online. Contact the Booking Team on 0844 288 2050 to pay your remaining balance. There is no charge for using a credit card.
All customers are also able to pay directly into our bank by using the following instructions:
Please remember to quote your booking reference (which begins with BK______) when you make the payment. You should also note that there is a bank charge, dependant on the exchange rate to receive payment from non UK residents. This balance can also be paid on arrival if outstanding.
We require a deposit of £50.00 per week or part week for each unit of accommodation as well as the cost of the holiday cancellation cover if required.
If the first day of your proposed holiday is less than 42 days from the date of booking then you must pay us the full cost of the holiday at the time of booking. In the case of touring pitches you must pay us the full fee at the time of booking if this is less than £50.00. If the fee is more than £50.00 we require a minimum of £50.00 deposit with your booking.
You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking.
For the avoidance of doubt, payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in cheque clearance and we reserve the right to refuse any booking without explanation.
Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We offer an optional Holiday Cancellation Scheme, under which we will refund certain costs and/or waive our right to a cancellation charge if you have to cancel your holiday for any one of the Designated Reasons set out below. If you wish to participate in this Scheme you must do so at the time that you make your booking or within the following 7 days.
If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours. The scheme fee will depend upon the cost of your holiday, as follows:-
You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.
All telephone calls and correspondence should be directed to the individual Park where you were to have taken your holiday.
As soon as possible after cancelling your booking, please send us documentary evidence to support your claim. If you are cancelling for medical reasons we will need to see medical certificate(s) or written confirmation from your doctor. If cancelling for another reason we will require sufficient evidence to substantiate your claim to our reasonable satisfaction. We will not make any refund until this evidence has been provided.
The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.
For touring holidays at Hoburne Bashley and Hoburne Blue Anchor we allow a maximum of two dogs per booking, subject to a small charge: £3 per dog per night.
We do allow dogs during static holidays, however we only offer the required dog accommodation at our Hoburne Bashley, Hoburne Blue Anchor and Hoburne Doublebois parks. You must book the required dog accommodation to be able to bring your dog. The charges are: £15 per dog for a short break (3-4 nights) or £25 per dog for a week break and 2 dogs per booking only.
Customer should be aware that Holiday Home Owners are allowed to bring their pets on holiday with them as they own their accommodation. So you may see pets on the Park during your stay. We also welcome guide dogs/special needs dogs on all Parks.
We do not allow dogs on bookings made through the Sun Holiday offer.
Our Holiday Parks primarily cater for family holidays, bookings for single sex parties of three or more can only be accepted via prior arrangement with the General Manager. We suggest that you call the Park of your choice with the details of how many are in your party, their ages and details to see if there is availability for your holiday.
You will need to inform us of any changes to the booking as soon as you are aware of any such changes as we reserve the right to refuse entry if the booking details do not match who arrives on Park.
Quite often customers wish to holiday with friends or family so up to three units of accommodation can be booked at the same time and we will try our best to make sure they are close to each other. Simply call the Holiday Booking Team on 0844 288 2050 to discuss your requirements. We cater primarily for family holidays, so do not accept group bookings for more than three caravans without prior agreement.
For all holiday accommodation booked directly through Hoburne Holiday Parks either online or by calling the Park of your choice, the following is included in the overall holiday price:
Please remember to bring along your own towels (Except in the Becton Lodges at Hoburne Naish and Platinum Caravans) and tea towels. Towels and tea towels are available for hire if you forget.
For tourers the above is applicable with the obvious exceptions of bed linen and cooking/eating utensils.
We currently have wheelchair-friendly units at
Hoburne Naish, Hoburne Devon Bay,
Hoburne Blue Anchor and
Hoburne Cotswold. Pool hoists are available at
Hoburne Naish and Hoburne Blue Anchor
and Hoburne Cotswold has a wheelchair
to help disabled guests into the water. We also have hearing loop systems, large
print menus, drop kerbs and disabled toilets. For more information or to make a booking please call the customer service team on 0844 288 2050.
We offer quality touring facilities at four of our seven Parks which are Hoburne Bashley,
Hoburne Blue Anchor, Hoburne Cotswold and Hoburne Devon Bay
and camping facilities at Hoburne Cotswold and Blue Anchor's Camping Pods..
Yes, you are able to specify which unit/pitch you would like to stay in on your holiday, subject to a small charge: £5 per short break and £10 per week on static bookings, subject to availability. If you would like to discuss options further, please call the dedicated Holiday Booking Team on 0844 288 2050.
Our Holiday Booking Team can deal with all customer queries and questions. Give them a call on 0844 288 2050 or email firstname.lastname@example.org
If you booked online then you should receive an email confirming your booking details
within 48 hours of making your booking. If you do not receive it by then please
check your spam/junk folders before contacting us.
If you booked by telephone then you should receive your confirmation via the post
within 7 - 10 working days after you made the booking.
If you want to make a minor change to any of the details of your booking e.g. changing
to a different pitch of the same standard or changing the name of a member of your
party, we will do our best to assist you, subject to availability. There will be
no charge for minor changes.
A change of dates, or any change that affects the price of your holiday, will be
treated as a major change. Major changes made at least 42 days prior to the start
date of your holiday will incur an administration charge of £20.00.
Major changes made within 42 days of the start date of your holiday will be treated
as a cancellation - see 'Will I incur any charges if I cancel my booking?'
We would appreciate it if you need to cancel your booking that you let us know immediately
by telephone and then send us a confirmatory letter.
Unfortunately as we will incur additional administration costs when you cancel your
booking and there is the possibility that we may be unable to re-let the accommodation
or pitch, we do charge for cancelling your booking on the following scale:
Our Holiday Cancellation Scheme cover is optional but is strongly recommended -
please refer to the Holiday Cancellation Scheme page for more details.
To find directions to the Park you are holidaying at simply go to the relevant Park
page on our website then select 'How to find us' and you will be able to enter your
postcode and obtain a direct route to the Park.
Our holiday accommodation is available to check in from 4pm while tourers are welcome
from 12pm. If you are running late can you please let us know in advance and we
can arrange to have your accommodation keys left with Security if Reception
Please bring along your booking confirmation which will allow a smoother check in
Whilst we do try and provide you with everything you will need for your holiday you
will still need to bring your own towels and tea towels.
Whilst we understand that you would like to invite guests on Park if they live close
by, to enable your guests to use the on park facilities you will need to obtain
authorisation from the Park's General Manager. No temporary day visitors will be
allowed to use the Club or its facilities during any Bank Holiday weekend or during
the period July to August inclusive.
We do ask that you inform us at all times who will be on Park for security reasons
and details of people who are sleeping in the accommodation must be provided before
For a detailed description of what is featured in your selected accommodation please
visit the accommodation section on the Park page of your choice.
We will try to assist with any requests for specific accommodation you would like
however this will be subject to availability when you make your booking.
Cots and High Chairs are available to hire for a charge of £13 per item per holiday home. Bed guards are also available at a cost of £4 per guard per holiday home. Simply add them to your booking when prompted online or tell us what extras you require if you make your booking by telephone.
Our Park facilities differ from one location to another. To determine which Park will
suit you best please go to the specific Park pages which detail what facilities
are available there.
Five of our seven Parks have Sammy Seahorse Clubs, these are Hoburne Bashley, Hoburne
Cotswold, Hoburne Naish, Hoburne Park and Hoburne Devon Bay.
Parents are required to accompany their children along to any Sammy Seahorse Club
activity that they wish to participate in.
Whilst the majority of our facilities are included in the price of your holiday there
are a few facilities e.g. Crazy Golf which attract a small charge, details of which
can be found on the relevant Park pages.
Whilst we do not run any equipment hire directly, each Park has built up relationships
with local suppliers to ensure that most if not all requests can be met. Call the
Park of your choice for more information. Contact details for our seven Holiday
Parks can be found on our contact form.
We ask that you check out of your holiday accommodation no later than 10am on the
day of departure to allow us to prepare the accommodation for the next arrival.
All our customers are more than welcome to book their next Hoburne Holiday while
on site. Simply ask at reception for the latest prices and offers.
All of our Parks have a range of holiday homes available to buy which will suit
any taste and budget. Why not pop into reception and have a chat about the current
range while you are on site? Or have a look at our current stock in the
Holiday Home Ownership section.
Generally the Parks open for the season at the beginning of March and close at the
end of October however we do have a number of events which happen outside of these
dates. Call the Park of your choice for more information. Contact details for our
seven Holiday Parks can be found on our contact form.
To obtain a copy of our latest brochure click here.
To receive our regular newsletters by email, which cover everything happening on
the Parks to new special offers, simply click here.
If you still have any questions regarding our Parks or making a booking please call
the Park of your choice. Contact details for our seven Holiday Parks can be found
on our contact form.
Find out about the latest on park developments, offers and more in our 2014 brochure.