• FAQs

Hoburne Holiday Parks

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or call 0844 288 2050 Local rate
The best memories
Lulworth cove

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Frequently asked questions

We know that you will probably have some questions about your Hoburne Holiday that's why we have compiled a list of the most popular questions we get asked. If you have any questions that are not covered here then please feel free to use our contact form or give us a call.

Booking a Hoburne Holiday

  • How can I book my Hoburne Holiday?
    Website
    1. Select Park & holiday dates
      Once you have decided on when and where you would like to go, simply use our Availability Checker and you will see what type of accommodation is available for your chosen dates.
    2. Choose your extras
      There are a number of extras available should you require them, including cots, high-chairs and cancellation insurance.
    3. Enter your personal details
      Please provide us with all the information relating to the booking and who will be coming on holiday with you. We take extreme measures in keeping your personal information safe and secure within our encrypted databases, giving you peace of mind when booking online.
    4. Payment
      Complete the payment instructions. We use WorldPay Secure for your peace of mind, and we don't charge you for using a credit card.
    5. Confirmation
      You will then receive confirmation of your booking.
    Telephone

    Simply call the dedicated Holiday Booking Team on 0844 288 2050 and they will be only too happy to talk through your requirements with you. The booking team are available Monday to Friday from 8.30 am till 7pm and Saturday to Sunday from 9am to 5pm.

  • How and when can I pay for my holiday?

    UK Residents are able to pay via Mastercard, Visa, Visa Electron, Maestro or Personal Cheque but are not currently able to pay your balance online. Contact the Booking Team on 0844 288 2050 to pay your remaining balance. There is no charge for using a credit card.

    All customers are also able to pay directly into our bank by using the following instructions:

    Bank Details National Westminster PLC
    57 High Street
    Christchurch
    Dorset
    BH23 1BB
    United Kingdom
    Account No. 25545752
    Sort Code: 52-21-34
    IBAN: GB25NWBK52213425545752
    SWIFT/BIC: NWBKGB2L

    Please remember to quote your booking reference (which begins with BK______) when you make the payment. You should also note that there is a bank charge, dependant on the exchange rate to receive payment from non UK residents. This balance can also be paid on arrival if outstanding.

    We require a deposit of £50.00 per week or part week for each unit of accommodation as well as the cost of the holiday cancellation cover if required.

    If the first day of your proposed holiday is less than 42 days from the date of booking then you must pay us the full cost of the holiday at the time of booking. In the case of touring pitches you must pay us the full fee at the time of booking if this is less than £50.00. If the fee is more than £50.00 we require a minimum of £50.00 deposit with your booking.

    You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking.

    For the avoidance of doubt, payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in cheque clearance and we reserve the right to refuse any booking without explanation.

  • What are the benefits of taking out the Holiday Cancellation Cover?

    Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We offer an optional Holiday Cancellation Scheme, under which we will refund certain costs and/or waive our right to a cancellation charge if you have to cancel your holiday for any one of the Designated Reasons set out below. If you wish to participate in this Scheme you must do so at the time that you make your booking or within the following 7 days.

    If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours. The scheme fee will depend upon the cost of your holiday, as follows:-

    Holiday Cost* Holiday Cancellation Scheme Fee*
    Up to £99 £5
    £100 - £199 £10
    £200 - £299 £15
    £300 - £399 £20
    £400 - £499 £25
    £500 - £599 £30
    £600 - £699 £35
    £700 - £799 £40
    £800 - £899 £45
    £900+ £50
    * per pitch or unit of accommodation
    Designated Reasons
    • - The death, accidental bodily injury, illness or admission to hospital of you or any member of your party or of a close relative of any of you.
    • - If you or any member of your party is required for jury or witness service in a court of law or loses their job by reason of redundancy or suffers an unforeseen job posting in their present employment or is required to undertake military service.
    • - The theft of your touring caravan (touring bookings only).
    • - In all cases occurring after you have taken out cover under the scheme.
    Benefits
    • - If you cancel more than 42 days before the scheduled commencement date of your holiday we will refund your deposit and any other monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee.
    • - If you cancel less than 42 days before the scheduled commencement date of your holiday we will refund all monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee and an administration charge of £50.00 inclusive of VAT. We will also waive your obligation to pay us the relevant cancellation charge (see Booking Conditions).
    Claims

    You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.

    All telephone calls and correspondence should be directed to the individual Park where you were to have taken your holiday.

    As soon as possible after cancelling your booking, please send us documentary evidence to support your claim. If you are cancelling for medical reasons we will need to see medical certificate(s) or written confirmation from your doctor. If cancelling for another reason we will require sufficient evidence to substantiate your claim to our reasonable satisfaction. We will not make any refund until this evidence has been provided.

    Insurance

    The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.

  • Can I bring my dog/s on holiday with me?

    For touring holidays at Hoburne Bashley and Hoburne Blue Anchor we allow a maximum of two dogs per booking, subject to a small charge: £3 per dog per night.

    We do allow dogs during static holidays, however we only offer the required dog accommodation at our Hoburne Bashley, Hoburne Blue Anchor and Hoburne Doublebois parks. You must book the required dog accommodation to be able to bring your dog. The charges are: £15 per dog for a short break (3-4 nights) or £25 per dog for a week break and 2 dogs per booking only.

    Customer should be aware that Holiday Home Owners are allowed to bring their pets on holiday with them as they own their accommodation. So you may see pets on the Park during your stay. We also welcome guide dogs/special needs dogs on all Parks.

    We do not allow dogs on bookings made through the Sun Holiday offer.

  • Do you accept single sex parties?

    Our Holiday Parks primarily cater for family holidays, bookings for single sex parties of three or more can only be accepted via prior arrangement with the General Manager. We suggest that you call the Park of your choice with the details of how many are in your party, their ages and details to see if there is availability for your holiday.

    You will need to inform us of any changes to the booking as soon as you are aware of any such changes as we reserve the right to refuse entry if the booking details do not match who arrives on Park.

  • Can we book more than one unit of accommodation at the same time?

    Quite often customers wish to holiday with friends or family so up to three units of accommodation can be booked at the same time and we will try our best to make sure they are close to each other. Simply call the Holiday Booking Team on 0844 288 2050 to discuss your requirements. We cater primarily for family holidays, so do not accept group bookings for more than three caravans without prior agreement.

  • What is included in the price of the holiday?

    For all holiday accommodation booked directly through Hoburne Holiday Parks either online or by calling the Park of your choice, the following is included in the overall holiday price:

    • - Heating & electricity
    • - Bed linen
    • - Cooking/eating utensils
    • - Use of the majority of facilities (some facilities require a small charge)
    • - Entertainment passes
    • - WIFI (Clubhouse Hotspot)
  • What should I bring with me?

    Please remember to bring along your own towels (Except in the Becton Lodges at Hoburne Naish and Platinum Caravans) and tea towels. Towels and tea towels are available for hire if you forget.

    For tourers the above is applicable with the obvious exceptions of bed linen and cooking/eating utensils.

  • Do you cater for guests with accessibility needs?

    We currently have wheelchair-friendly units at Hoburne Naish, Hoburne Devon Bay, Hoburne Blue Anchor and Hoburne Cotswold. Pool hoists are available at Hoburne Naish and Hoburne Blue Anchor and Hoburne Cotswold has a wheelchair to help disabled guests into the water. We also have hearing loop systems, large print menus, drop kerbs and disabled toilets. For more information or to make a booking please call the customer service team on 0844 288 2050.

  • Do you accept touring caravans and tents?

    We offer quality touring facilities at four of our seven Parks which are Hoburne Bashley, Hoburne Blue Anchor, Hoburne Cotswold and Hoburne Devon Bay and camping facilities at Hoburne Cotswold and Blue Anchor's Camping Pods..

  • Can I choose where we are situated on the Park?

    Yes, you are able to specify which unit/pitch you would like to stay in on your holiday, subject to a small charge: £5 per short break and £10 per week on static bookings, subject to availability. If you would like to discuss options further, please call the dedicated Holiday Booking Team on 0844 288 2050.

  • Who do I contact if I still have questions?

    Our Holiday Booking Team can deal with all customer queries and questions. Give them a call on 0844 288 2050 or email enquiries@hoburne.com

Once you have booked

  • When will I receive my confirmation?
    Online Booking

    If you booked online then you should receive an email confirming your booking details within 48 hours of making your booking. If you do not receive it by then please check your spam/junk folders before contacting us.

    Telephone Booking

    If you booked by telephone then you should receive your confirmation via the post within 7 - 10 working days after you made the booking.

  • Can I make any changes to my booking?

    If you want to make a minor change to any of the details of your booking e.g. changing to a different pitch of the same standard or changing the name of a member of your party, we will do our best to assist you, subject to availability. There will be no charge for minor changes.

    A change of dates, or any change that affects the price of your holiday, will be treated as a major change. Major changes made at least 42 days prior to the start date of your holiday will incur an administration charge of £20.00.

    Major changes made within 42 days of the start date of your holiday will be treated as a cancellation - see 'Will I incur any charges if I cancel my booking?'

  • Will I incur any charges if I cancel my booking?

    We would appreciate it if you need to cancel your booking that you let us know immediately by telephone and then send us a confirmatory letter.

    Unfortunately as we will incur additional administration costs when you cancel your booking and there is the possibility that we may be unable to re-let the accommodation or pitch, we do charge for cancelling your booking on the following scale:

    Notice period for receipt of cancellations* Cancellation charge*
    42 days or more loss of deposit
    29 - 41 days 50% of holiday price
    15 - 28 days 75% of holiday price
    8 - 14 days 90% of holiday price
    7 days or less 100% of holiday price
    * per pitch or unit of accommodation

    Our Holiday Cancellation Scheme cover is optional but is strongly recommended - please refer to the Holiday Cancellation Scheme page for more details.

Getting to the Park

  • How do I find directions to the Park?

    To find directions to the Park you are holidaying at simply go to the relevant Park page on our website then select 'How to find us' and you will be able to enter your postcode and obtain a direct route to the Park.

Arriving at the Park

  • What time can I check in?

    Our holiday accommodation is available to check in from 4pm while tourers are welcome from 12pm. If you are running late can you please let us know in advance and we can arrange to have your accommodation keys left with Security if Reception is closed.

  • Do I need to bring anything with me when I check in?

    Please bring along your booking confirmation which will allow a smoother check in for you.

  • What else should I bring with me?

    Whilst we do try and provide you with everything you will need for your holiday you will still need to bring your own towels and tea towels.

  • Can friends visit us while on holiday?

    Whilst we understand that you would like to invite guests on Park if they live close by, to enable your guests to use the on park facilities you will need to obtain authorisation from the Park's General Manager. No temporary day visitors will be allowed to use the Club or its facilities during any Bank Holiday weekend or during the period July to August inclusive.

    We do ask that you inform us at all times who will be on Park for security reasons and details of people who are sleeping in the accommodation must be provided before your arrival.

While on the park

Leaving the Park

Other bits

At a glance...
2014 brochure

Find out about the latest on park developments, offers and more in our 2014 brochure.

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