Ways to
contact us
Whether you have a booking query, or just can’t see the information you need, simply leave us a few details and we’ll find the answers you’re looking for.
Call us on 01425 282358
Live chat with our bookings team
Our phone lines are open:
Monday to Friday 9:00am - 8:00pm
Saturday & Sunday - 9:00am - 5:00pm
Email us: contactcentre@hoburne.com
Press and PR enquiries:
If you have a press enquiry, please email marketingteam@hoburne.com
Holiday
enquiries
Our contact centre team will be happy to help answers any questions or queries about new or existing holiday bookings, or direct you to the best person. Call them on 01425 282358 or complete the form below.
Ownership enquiries
Our ownership team will be happy to help you with any enquiries relating to either new or existing holiday home ownership at Hoburne. Call them on 01425 282356 or complete the form below.
Leisure
enquiries
For leisure membership, and all other enquiries, our contact centre team will be happy to help answer any questions or queries. Call them on 01425 282358 or complete the form below.
Our Park
Locations
Hoburne Blue Anchor
Hoburne Cotswold
Broadway Lane, South Cerney, Gloucestershire, GL7 5UQ
Call: 01285 860216
Email: hoburne-cotswold@hoburne.com
Hoburne Devon Bay
Grange Court, Grange Road, Goodrington, Devon, TQ4 7JP
Call: 01803 558010
Email: dvreception@hoburne.com
Hoburne Park
Hoburne Bashley
Hoburne Cotswold Reach
Broadway Lane, Cirencester, Gloucestershire, GL7 5UQ
Call: 01285 860216
Email: hoburne-cotswold@hoburne.com
Hoburne Naish
Career and
job enquiries
At Hoburne, our parks are powered by the people who bring them to life. From hospitality and leisure to grounds, maintenance and guest services, every role plays a part in creating memorable family holidays. We’re proud to be a family-owned business that values quality, teamwork and personal growth, offering supportive environments where people can build rewarding careers and feel part of something special.
Our complaints procedure
How do I make a complaint about my holiday?
We are passionate about creating memories to treasure. We want everyone who stays with us to enjoy a superb break. But we know that now and then things don’t go entirely to plan – and we are committed to getting your holiday back on track quickly.
In the unlikely event that you are not happy with anything, please tell us so we can do something about it:
Talk to our reception team and they will do all they can to resolve your issue fast.
Don’t be afraid to ask for the General Manager or Duty Manager if you feel speaking to them would help. They can come and talk through any problem at a time that suits you.
If you feel the park has been unable to resolve your concern, please email our Customer Service Centre at enquiries@hoburne.com and they will get back to you within 48 hours.
If any reported matter is not resolved during your stay, the person who is the lead name on the booking should notify us in writing within 28 days after the end of your holiday.
We value the opportunity to solve any problems experienced fairly and effectively. It may not be possible to investigate or solve any problems which are only brought to the attention of our General Manager or a Duty Manager after you have left.
How do I make an ownership complaint?
You can view and download our complaints procedure here.