Hoburne Website Cookie Policy

Last updated: January 2026
Website: https://www.hoburne.com/

This Cookie Policy explains how Hoburne Holidays (“we”, “us”, “our”) uses cookies and similar technologies on this Website. It explains what cookies are, how and why we use them, and the choices available to you.

This policy should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device (computer, tablet or mobile) when you visit a website. Cookies help websites function properly, improve performance, remember preferences and, in some cases, deliver personalised advertising.

Cookies may be set by us (first-party cookies) or by third-party services that appear on our Website (third-party cookies).

2. Why we use cookies

We use cookies to:

Ensure the Website functions correctly
Improve performance and usability
Analyse how visitors interact with the Website
Enable features such as live chat, reviews and embedded media
Deliver relevant advertising and measure campaign effectiveness (where consent is given)

Under UK GDPR, the UK Privacy and Electronic Communications Regulations (PECR), and EU ePrivacy rules, we are required to provide clear information about cookies and obtain your consent before setting non-essential cookies.

3. How we use consent

When you first visit our Website, you will be shown a cookie consent banner allowing you to:

Accept all cookies
Reject non-essential cookies
Manage your cookie preferences by category

Non-essential cookies (such as analytics and marketing cookies) are not set unless you give your explicit consent.

You can change or withdraw your consent at any time via the “Cookie Settings” link in the footer of this Website.

4. Cookies set via Google Tag Manager

We use Google Tag Manager (GTM) to manage and deploy cookies and tags on this Website.
Google Tag Manager itself does not set cookies or collect personal data. It simply controls when other tags fire, based on your consent preferences.

5. Categories of cookies we use

a. Strictly Necessary Cookies

These cookies are essential for the Website to operate and cannot be switched off. They are used for functions such as security, network management and accessibility.

Consent is not required for these cookies.

b. Performance and Analytics Cookies

These cookies help us understand how visitors use the Website so we can improve its performance and usability. Data collected is aggregated or pseudonymised and does not directly identify you.

We use:

Google Analytics
Used to collect statistical information about how visitors interact with the Website (e.g. pages visited, session duration, traffic sources).
Crazy Egg
Used to analyse user behaviour through heatmaps and session interaction data. This helps us understand how visitors navigate and use the Website so we can improve user experience.

These cookies are only set after you provide consent.

c. Functional Cookies

These cookies enable enhanced functionality and personalisation. If you do not allow these cookies, some services may not function correctly.

Functional cookies may be set by:

WhosOn Live Chat – allows you to communicate with our customer service team via live chat
ResponseIQ Call-back Widget – enables call-back requests and contact features
Feefo Review Widgets – displays verified customer reviews and ratings
Vimeo – enables embedded video playback
ISSUU – enables embedded digital brochures and PDFs
Calendly - enables visitors to book park visits via an embedded scheduling and booking widget. Calendly may set cookies or use similar technologies to ensure the widget functions correctly and to prevent misuse.

d. Targeting and Marketing Cookies

These cookies are used to deliver advertising relevant to you and to measure the effectiveness of marketing campaigns. They may track your browsing activity across websites.

We use:

Google Ads tracking – to measure conversions and show relevant adverts across Google’s advertising network
Facebook / Meta tracking – to measure campaign performance and deliver targeted advertising on Meta platforms

These cookies are only set if you give your explicit consent.

6. Third-party cookies

Some cookies are set by third-party services that appear on our Website. We do not control these cookies and their use is governed by the third party’s own privacy and cookie policies.

Third parties used on this Website include (but are not limited to):

Google (Analytics, Ads, Tag Manager)
Crazy Egg
Meta (Facebook)
Feefo
Vimeo
WhosOn
ResponseIQ
ISSUU
Calendly

7. Cookie duration

Cookies may be:

Session cookies, which expire when you close your browser
Persistent cookies, which remain on your device for a defined period

Retention periods vary depending on the cookie and the provider.

8. Managing cookies

You can manage cookies by:

Adjusting your preferences via the cookie consent banner or “Cookie Settings” link
Changing your browser settings to block or delete cookies

Please note that blocking certain cookies may affect the functionality of the Website.

9. Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, law or the services we use. The “Last updated” date will be amended accordingly.

10. Contact us

If you have any questions about this Cookie Policy or our use of cookies, please contact:

Email: dataprotection@hoburne.com