Booking Terms

General

Hoburne Limited (‘we/us’) acts as agent for the various Hoburne Group/Burry and Knight companies operating the individual parks and for private individual owners of holiday accommodation. When we accept your booking a binding contract will be made between the person making the booking together with all adult members of his or her party (‘you’) and the owner of the property for which the booking is made and incorporates the conditions set out below.

In addition to these conditions the contract incorporates the information, guidance and other requirements contained in our current brochure. You are advised to read the relevant sections carefully before booking.

Please note that no touring bookings will be accepted less than 24 hours before the intended holiday commencement date other than by agreement with the park General Manager. 

Authority to Contract

You certify that you are over the age of 18 years; and will be a member of the party occupying the holiday accommodation; and are authorised to agree these booking conditions on behalf of all members of your party so as to bind all of you by them and so that each of you shall be jointly and severally liable for your obligations under the contract.

Payment

The contract is made only when your booking is accepted by us. On acceptance we will send you a booking confirmation form.

We reserve the right to refuse any booking without explanation. We require a deposit of 10% of the holiday accommodation cost, or £75 whichever is greater. If the value of the booking is under £75, then it must be paid in full at the time of booking. If the start date of your proposed holiday is less than 42 days from the date of booking, then the full payment is required at the time of booking.

You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. No reminders will be sent. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking. For the avoidance of doubt payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in cheque clearance. 

Cancellation

If you wish to cancel your booking you should advise us immediately by telephone and then send us a confirmatory letter. We will incur additional administration costs when you cancel your booking and we may be unable to re-let the accommodation or pitch. Therefore we make a cancellation charge on the following scale:

Notice period for receipt of written cancellations

CANCELLATION CHARGE*

42 days or more                  Loss of deposit
41 days till day of arrival      100% of all monies paid

Our Holiday Cancellation Scheme is optional but is strongly recommended.
*Per unit of accommodation or touring and camping pitch. † All periods calculated from the start date of your holiday. 

Cancellation by us

In exceptional circumstances beyond our control (e.g. damage, maintenance, ood, re etc.), we may have to cancel
your booking. If we do so we will tell you as soon as possible prior to your holiday date and you may either choose to receive a full refund or accept an alternative holiday with
us at the brochure price but you will have no further claim against us.

We also reserve the right to change your allocated accommodation or pitch either on arrival or during your stay, this will be to a similar or higher standard of accommodation or pitch. 

Changing your booking

If you want to make a minor change to any of the details of your booking e.g. standard or changing the name of
a member of your party, we will do our best to assist you, subject to availability. There will be no charge for minor changes.

A change of dates, or any change that affects the price of your holiday, will be treated as a major change. Major changes made at least 42 days prior to the start date of your holiday will incur an administration charge of £20.00.

Major changes made within 42 days of the start date of your holiday will be treated as a cancellation – see above for cancellation charges. 

Prices

All prices are correct at the time of publication, however we reserve the right to alter or amend our published prices so long as you are notified before booking.

Our published tariffs include VAT at the applicable rate. We reserve the right to amend our prices to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.

Weeks can commence on a Friday, Saturday or Monday. Week prices shown are based on Saturday start dates. For weeks that start on Friday, use the Saturday immediately after price, and for weeks that start on Monday, use the Saturday immediately before price.

Special Offers and Discounts

Discounts and special offers may be offered in conjunction with our brochure prices. All discounts and special offers are subject to availability and may be withdrawn without prior notice. Only one discount or special offer may be added per booking. Discounts and special offers will only be applied if mentioned by you during the booking process and cannot be applied retrospectively. 

Special Requests

Please note that we will do our best to meet any reasonable special requests, however we are unable to guarantee any special requests. Please note special requests do not form part of the booking contract and are not a condition of booking.

Entertainment Complex

Where there is a complex at the park the price of your holiday includes temporary complex membership for the duration of your stay. Temporary day visitors are not permitted to use the complex or its facilities unless prior authorisation is obtained from the General Manager of the relevant park. No temporary day visitors will be allowed to use the complex or its facilities during any Bank Holiday weekend or during the period July to August inclusive.

The complex rooms are sometimes reserved for private functions during early and late season and alternative arrangements are then made for holiday visitors. 

Park and Complex Rules

You and each member of your party agree to abide by the rules and regulations laid down by us in respect of the relevant park and complex. We will be pleased to provide copies on request.

Guests with mobility difficulties

Many of our parks offer a limited number of accommodations that have been adapted for guests with mobility difficulties. Some parks are more suitable than others for those with particular disabilities. If your party includes someone with special needs please let us know prior to booking and we’ll be pleased to offer further advice. 

Pets

All parks welcome well-trained dogs and offer a number of dog friendly holiday homes. You may only bring a dog if you have booked one of these dog friendly units. Touring caravan pitches at Hoburne Bashley, Hoburne Blue Anchor and Hoburne Cotswold also accept dogs. Please check the individual park pages for details of the additional fees and contact the park direct before booking.

Under no circumstances will we allow any dog (except guide dogs or a specially trained assistance dog) to be taken into the complex buildings or swimming pool area and you must keep it under control at all times. If you need to bring a guide dog or specially trained assistance dog to any of our parks please notify us at the time of booking. Please note, you may encounter pets that belong to some of our holiday home owners on any of our parks.

Some breeds of dog including those listed in the Dangerous Dogs Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book.

Please note we do not have specific dog exercise areas and dogs must be kept on a lead and be accompanied by a responsible adult who must pick up after their dogs and make use of dog litter bins provided. 

Arrival and Departure Times

Checking in times, vary by type of accommodation. For caravans, please check your booking confirmation details. For lodges, chalets and apartments, accommodation is available from 4pm on day of arrival and must be vacated by 10am on the day of departure. Touring and camping pitches are available from 12noon on the day of arrival and must be vacated by 10am on the day of departure. Please bring your booking confirmation on arrival. Any queries, please do not hesitate to contact our booking team on 01425 282358.

Number & Composition of Your Party

The maximum number of guests permitted to occupy all types of accommodation is strictly limited to the number of berths provided and this includes babies and children. The maximum occupancy of touring and camping pitches is based on the number of berths of the tourer or tent on the pitch including babies and children. For details on the number of berths available in different categories of accommodation, please refer to the price panels for each park, or to our website. The maximum stay at all Hoburne parks is 3 consecutive weeks with the exception of seasonal tourers.

We will not accept your booking if your group does not have a person over 18 in it, nor will we accept bookings from single sex parties of three or more persons, except by prior arrangement with the General Manager at the park. We may require you to show proof of age on arrival at the park.

If you do not comply with these conditions we have the right to cancel your booking or require you to leave the park and you will not be entitled to any refund of monies paid for your holiday.

Please note that we retain the right to refuse any booking if, in our absolute discretion, we consider it desirable to do so in order to preserve the comfort and enjoyment of our other guests.

If you would like to book more than 3 units, please call our customer service centre on 01425 282358. 

Behaviour

You must comply with decent standards of behaviour during your stay and must show consideration for all other persons on the park. If your behaviour is unsatisfactory, then we may elect to terminate this agreement and require you to leave the park immediately.

In these circumstances we will treat your booking as having been cancelled by you from the moment of termination and no refund will be due to you.

If you or any person for whom you are responsible causes damage to any property on the park or causes us loss you must pay such sum as is necessary to make good the damage or loss including any sums we may expend in compensating other people.

Vehicles

You must comply with all park speed limits as indicated on the individual parks and as referred to in the park rules.

You must not bring a van, commercial vehicle, boat or trailer on to any of our parks, unless you have first obtained authorisation from the General Manager of the park concerned, who shall be entitled to refuse consent without giving any reason.

You are entitled to park one vehicle only* on the park in an area designated by us for the duration of your stay. Visitors cars and additional cars are allowed only at the discretion of the park management and must be booked in at reception.

A limited number of two car touring pitches are available at Hoburne Bashley only.

*2 vehicles in the case of 4 bedroom accommodation. 

Accommodation

Accommodation must be left in a clean and tidy condition. You will be responsible for all damage done or loss sustained during your stay. We or our authorised representatives may enter your accommodation or pitch at any time for any reasonable purpose. If we need to do so we will give you as much notice as possible, except in an emergency. 

Smoking Policy

It is now illegal to smoke inside enclosed public buildings. Smoking is also forbidden in all of our holiday accommodation, however we cannot guarantee that any accommodation has always been smoke free.

E-cigarettes are not permitted in enclosed public areas or accommodation either.

Clothes Lines

Only the hook on window, or compact freestanding rotary type, may be used. Laundry and drying facilities are available on all parks. 

Swimming Pool

No non-swimmers or children under the age of 12 years are permitted in our swimming pools unless accompanied by a responsible adult swimmer at all times. 

Children

You are responsible for the welfare and behaviour of any members of your party who are under the age of 18 years whilst they are on the park.

You must ensure that a responsible adult accompanies children under 8 years at all times. Children under 12 years must be accompanied by a responsible adult in the complex after 7pm. 

Site Licence

You must observe the conditions of the Site Licence, a copy of which is displayed in the reception area of each park. We will be pleased to provide you with a copy on request. 

Touring Pitches

Most (but not all) of our touring pitches will accommodate an awning. Only one awning is allowed per pitch and it may be no deeper than 3 metres.

Awnings must comply with the terms of the local authority site licence as displayed at the park.

Groundsheets placed on grass must be breathable and lifted daily. Only one gazebo with the sides removed is allowed per pitch at Hoburne Blue Anchor.

Gazebos are not permitted at Hoburne Devon Bay. Sleeping in either awnings or the gazebo is prohibited.

Flags cannot be erected on any touring pitch without prior approval of the General Manager.

Electric pitches where available – 10 amp. 

Inclement Weather

You will not be entitled to any refund as a result of inclement weather conditions. 

Park Locations

Our parks are in country or seaside locations and as a result we try to preserve the rural character. Therefore the park may have uneven ground, unmade up tracks and paths and limited lighting. Some have lakes, clifftop and other features so please ensure children are properly supervised.

Due to the locations, most parks have various wildlife present and we ask that you respect all wildlife (in particular birds in nesting seasons) and refrain from feeding them. 

Liability

We shall not be responsible for any loss that you may suffer as a result of any act or omission by any person who is not employed by us. We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our employees.

We accept no responsibility whatsoever for your personal belongings whilst they are on the park. 

Call Recording

Calls to Hoburne Ltd may be recorded and used for security and training purposes. 

Our Service to You

We do all that we can to ensure that you enjoy your holiday. However, occasionally problems occur. If they do please tell the park reception or duty manager immediately while you’re staying with us and we will respond as soon as possible.

If any reported matter is not resolved during your stay, the person who is the lead name on the booking must notify in writing within 28 days after the end of your holiday. We are only able to take action on any complaints that have been bought to the reception or duty manager’s attention during your stay so we have the opportunity to solve the problems experienced fairly and effectively. 

Marketing Accuracy

Whilst all care is taken to ensure the details in our brochure and on our website are correct at the time of publication, we reserve the right to make changes to, suspend or withdraw any advertised facility, entertainment, amenity or service.

The photography in the brochure and on the website is intended for guidance only. Any off park attraction that is listed is subject to the operator’s relevant opening times, restrictions and prices. 

Miscellaneous

This agreement is personal to the parties named in the booking and cannot be transferred– but see section entitled Changing Your Booking.

If you or any member of your party breaches their obligations under this agreement we may take action against all or any of you. Should any part of this agreement be void then it shall be disregarded and the remainder will continue in full force and effect.

This agreement shall be subject to English law and to the non-exclusive jurisdiction of the English Courts.

How to Contact Us

If you need to contact us please call our team on 01425 282358, email them on customercare@hoburne.com or write to: Holiday Information, Hoburne Ltd, 261 Lymington Road, Highcliffe, Christchurch, Dorset, BH23 5EE

Newspaper Promotional Bookings

Please note that with promotional bookings the following terms and conditions apply. These speci c terms will override any of our other terms and conditions that con ict with them. Please note that the rest of the terms and conditions, as set out, will continue to apply to the extent that they are not overridden by the speci c terms & conditions in this section.

After we have received con rmation from the newspaper, we will send you a con rmation. That will set out any additional charges that apply to your holiday that you must pay (for example, bed linen, facility or entertainment passes and our service charge are not included in your holiday and additional charges for these apply).

Your total holiday cost must be paid in full within 21 days of the date of the con rmation. If the con rmation is emailed to you,then this will be within 21 days of the con rmation reaching your inbox.

If your total holiday payment has not reached us within this time, your booking will be cancelled and no refunds will be made.

No amendments can be made to the date(s) or park(s) that your booking has been made for.

Putting it Right

We are passionate about creating memories to treasure. We want everyone who stays with us to enjoy a superb break. But we know that every now and then things don’t go entirely to plan – and we are committed to getting your holiday back on track quickly. 

In the unlikely event that you are not happy with anything, please tell us so we can do something about it:

  1. Talk to our reception team and they will do all they can to resolve your issue fast.
  2. Don’t be afraid to ask for the General Manager or Duty Manager if you feel speaking to them would help. They can come and talk through any problem at a time that suits you.
  3. If you feel the park has been unable to resolve your concern, please email customercare@hoburne.com and they will get back to you within 48 hours. 

HOLIDAY CANCELLATION SCHEME

WHAT IS THE SCHEME?

Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We provide an optional Holiday Cancellation Scheme, under which we will refund certain costs and/or waive our right to a cancellation charge. If you wish to participate in this scheme you must do so at the time that you make your booking or within the following 7 days.

Should you opt out of the Holiday Cancellation Scheme any money paid towards your holiday booking including any rental of extras are non-refundable and non- transferable.

If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours. The scheme fee will depend upon the cost of your holiday, as follows:-

BENEFITS

  • If you cancel more than 42 days before the scheduled commencement date of your holiday we will refund your deposit and any other monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee.
  • If you cancel less than 42 days before the scheduled commencement date of your holiday we will refund all monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee and an administration charge of £50.00 inclusive of VAT. We will also waive your obligation to pay us the relevant cancellation charge (see Booking Conditions).

CLAIMS

You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.

INSURANCE

The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.

Holiday Cost* Holiday Cancellation Scheme Fee*
Up to £99 £5
£100 - £199 £10
£200 - £299 £15
£300 - £399 £20
£400 - £499 £25
£500 - £599 £30
£600 - £699 £35
£700 - £799 £40
£800 - £899 £45
£900 - £999 £50

*Per unit of accommodation or touring pitch.

DESIGNATED REASONS

Take our Cancellation Scheme and rest assured that we will offer you a Refund or Date Change for any reason. We will retain the value of your Cancellation Policy. * Date change will incur an administration fee of £20. 

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