Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We provide an optional Holiday Cancellation Scheme, under which we will refund certain costs and have/or waive our right to cancellation charge if you have to cancel your holiday for one of the designated reasons set out below. If you wish to participate in the Scheme you must do so at the time that you make your booking or within the following 7 days.
If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours. The scheme fee will depend upon the cost of your holiday, as follows:-
|Holiday cost*||Holiday cancellation scheme fee*|
|Up to £99||£5|
|£100 - £199||£10|
|£200 - £299||£15|
|£300 - £399||£20|
|£400 - £499||£25|
|£500 - £599||£30|
|£600 - £699||£35|
|£700 - £799||£40|
|£800 - £899||£45|
In all cases occurring after you have taken out cover under the scheme.
You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.
As soon as possible after cancelling your booking, please send us documentary evidence to support your claim. If you are cancelling for medical reasons we will need to see medical certificate(s) or written confirmation from your doctor. If cancelling for another reason we will require sufficient evidence to substantiate your claim to our reasonable satisfaction. We will not make any refund until this evidence has been provided.
The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.