Cancellation policy

Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We provide an optional Holiday Cancellation Scheme, under which we will refund certain costs and have/or waive our right to cancellation charge if you have to cancel your holiday for one of the designated reasons set out below. If you wish to participate in the Scheme you must do so at the time that you make your booking or within the following 7 days.


If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours. The scheme fee will depend upon the cost of your holiday, as follows:-

 

Holiday cost* Holiday cancellation scheme fee*
Up to £99 £5
 £100 - £199  £10
 £200 - £299  £15
 £300 - £399  £20
 £400 - £499  £25
 £500 - £599  £30
 £600 - £699  £35
 £700 - £799  £40
 £800 - £899  £45
 £900+  £50

 

Designated reasons

  • The death, accidental bodily injury, illness or admission to hospital of you or any member of your party or of a close relative of any of you.
  • If you or any member of your party is required for jury or witness service in a court of law or loses their job by reason of redundancy or suffers an unforeseen job posting in their present employment or is required to undertake military service.
  • The theft of your touring caravan (touring bookings only).

In all cases occurring after you have taken out cover under the scheme.

 

Benefits

  • If you cancel more than 42 days before the scheduled commencement date of your holiday we will refund your deposit and any other monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee.
  • If you cancel less than 42 days before the scheduled commencement date of your holiday we will refund all monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee and an administration charge of £50.00 inclusive of VAT. We will also waive your obligation to pay us the relevant cancellation charge (see Booking Conditions).

 

Claims

You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.

As soon as possible after cancelling your booking, please send us documentary evidence to support your claim. If you are cancelling for medical reasons we will need to see medical certificate(s) or written confirmation from your doctor. If cancelling for another reason we will require sufficient evidence to substantiate your claim to our reasonable satisfaction. We will not make any refund until this evidence has been provided.

 

Insurance

The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.