Cancellation policy

HOLIDAY CANCELLATION SCHEME

WHAT IS THE SCHEME?

Your booking is a legally binding contract and like all contracts you should protect yourself in case things go wrong. We provide an optional Holiday Cancellation Scheme, under which we will refund certain costs and/or waive our right to a cancellation charge. If you wish to participate in this scheme you must do so at the time that you make your booking or within the following 7 days.

Should you opt out of the Holiday Cancellation Scheme any money paid towards your holiday booking including any rental of extras are non-refundable and non- transferable.

If you indicate when booking that you wish to participate in the scheme then the fee will be added to your initial deposit, otherwise it must be paid within 48 hours. The scheme fee will depend upon the cost of your holiday, as follows:-

BENEFITS

  • If you cancel more than 42 days before the scheduled commencement date of your holiday we will refund your deposit and any other monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee.
  • If you cancel less than 42 days before the scheduled commencement date of your holiday we will refund all monies you have paid us in respect of the holiday, except the Holiday Cancellation Scheme fee and an administration charge of £50.00 inclusive of VAT. We will also waive your obligation to pay us the relevant cancellation charge (see Booking Conditions).

CLAIMS

You must let us know immediately by telephone once you know that you will have to cancel your holiday, however your cancellation will only take effect once we receive written confirmation signed by the lead person who made the booking. Provided we receive this within 48 hours of your telephone call we will treat the date of the phone call as the date of cancellation.

INSURANCE

The Holiday Cancellation Scheme is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. If you require insurance cover then you should contact an insurance broker authorised by the Financial Services Authority.

Holiday Cost* Holiday Cancellation Scheme Fee*
Up to £99 £5
£100 - £199 £10
£200 - £299 £15
£300 - £399 £20
£400 - £499 £25
£500 - £599 £30
£600 - £699 £35
£700 - £799 £40
£800 - £899 £45
£900 - £999 £50

*Per unit of accommodation or touring pitch.

DESIGNATED REASONS

Take our Cancellation Scheme and rest assured that we will offer you a Refund or Date Change for any reason. We will retain the value of your Cancellation Policy. * Date change will incur an administration fee of £20. 

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