Coronavirus (COVID-19)

Updated on 26/05/2020

Our phone lines are open 8.30am - 4:30pm Monday to Friday.

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At Hoburne, we continue to closely monitor and react to government guidance and best practice for combating Coronavirus (COVID-19). 

In light of the recent announcements, our holiday parks will remain closed until at least Sunday 5th July 2020.

At this point we will not be taking any new bookings for holidays starting before Monday 6th July 2020.

If you had a holiday booking between now and Sunday 5th July 2020, we will call you as quickly as possible to discuss the options available to you but rest assured that we have your best interests at heart. Due to a very high demand, we ask that you please wait for our team to call you.

For those holidays commencing after the 5th July 2020, we are constantly reviewing the government guidance and will contact you if necessary.

We very much hope that we will be able to welcome you onto our holiday park soon.

Hoburne holiday cancellation policy

Subject to our terms and conditions, please review our holiday cancellation scheme.

Update for our Owners

Following the recent announcement and subsequent publication of the government’s plan to lift lockdown, as required by law, our holiday parks must remain closed for the time being. We politely ask that you do not visit your holiday home until such time that we can safely open our parks.

In the meantime, we have been implementing new COVID-19 secure guidelines across the parks for when we can reopen; these new guidelines will enforce social distancing and must be adhered to for the protection and safety of our teams and customers.

May we assure you that we have been working collectively with several holiday parks across the country to lobby government, and we are in discussion with both our local MPs and industry trade bodies for their support to ensure we can open as soon as it is safe to do so.

We are in the process of developing a three-phase approach for reopening, and as a priority, phase one will start with our owners being able to visit their holiday homes, phase two will see the return of holidaymakers (with facilities remaining closed) and phase three will focus on the opening of our facilities and entertainment programmes.

We understand this has been a very difficult time for you all, and we wish to thank you for your patience and continued support; but for now, we must abide by the government’s requirements and Stay Alert, Control the Virus and Save Lives.

More information can be found on the government website: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing#businesses-and-venues

Where can I find out more information about Coronavirus? 

We advise you to check the UK Government website for the most up to date information - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Our phone lines and social media channels are extremely busy at the moment and we appreciate your patience whilst we do our best to respond to phone calls and messages. 

Thank you in advance for your support and commitment.