As of 8/4/2020

Our phone lines are open 8.30am - 4:30pm Monday to Friday.

Frequently Asked Questions | Sign up for Email Updates


We understand that several of you had concerns regarding your upcoming Hoburne holiday. At Hoburne, we have been closely monitoring the situation and following all current government guidance and best practice for combating Coronavirus (COVID-19). 

Our holiday parks and their facilities are now closed until at least the 14th May 2020 to ensure your wellbeing and to keep our teams safe.

Whilst our central facilities will be closed, we will continue to manage our parks to provide communication with customers, general maintenance, security and health and safety.

If you had a holiday booking between now to 14th May 2020, we will call you as quickly as possible to discuss the options available to you but rest assured that we have your best interests at heart. Due to a very high demand, we ask that you please wait for our team to call you.

For those holidays commencing after the 14th of May, we are constantly reviewing the government guidance and will contact you if necessary.

We very much hope that we will be able to welcome you onto our holiday park soon.

Hoburne holiday cancellation policy

Subject to our terms and conditions, please review our holiday cancellation scheme.


Update for our Owners

In light of the government announcement at 8.30pm on 23rd March enforcing a nationwide lockdown, we are now classed as a non-essential business that must close.

One of the key issues we face concerns the government’s advice to avoid ‘non-essential travel’ and our industry bodies are being lobbied with respect to those using their holiday home as their second home.

In everyone’s best interests, the government has now published guidance stating that ‘essential travel does not include visits to second homes, campsites, caravan parks or similar, whether for isolation purposes or holidays.’ This means people should return to their primary residences as soon as possible.

We ask private owners on the park not to stay in your holiday home at this time and to be sensitive towards the needs of the local community and NHS. Those on the park who can go home, must go home.

We urge you to adhere to the government’s advice at this difficult time and thank you again for your support.


 

Your frequently asked questions

1. How long will the holiday parks be closed?
We have temporarily closed our eight holiday parks to holidaymakers until at least the 14th May and we are monitoring the situation regularly. If this date changes, we will update customers accordingly.

2. I have a holiday booked; will your team contact me?
If your holiday is booked before the 14th May, our bookings team will call you as quickly as possible to discuss the options available to you but rest assured that we have your best interests at heart. Due to a very high demand, we ask that you please wait for our team to call you.

3. What if I have a holiday booked from the 15th May?
At present, we're planning to reopen our parks from the 15th May, subject to government guidance. Currently all holidays booked to arrive from 15th May onwards comply with our standard booking terms and conditions, which can be found on our website. As per the terms, balance payments must be made 42 days before your booked arrival date. Should the government mandate an extension to the period of closure, we will contact you as quickly as possible.

4. Will I get a refund, or can I move my holiday to a later date?
All holidays booked in the timeframe that the parks are closed will be contacted by our teams directly to discuss the options available. These options include a full refund or a move of date free from all admin charges. However, if you move your booking to a later date and the cost of the new holiday is more than your original holiday, you will be liable to pay the difference.

5. I would like to cancel my holiday, what are my options?
If you decide you would like to cancel your holiday, please email us on cancellations@hoburne.com, where a member of our team will discuss the options available.

6. How long will it take to process my holiday refund?
It usually takes 3-5 working days for refunds to be credited back to your account. All transactions from our end are processed immediately however, we are aware that several banks are advising that due to high demand, refunds are currently taking longer than the advised timeframe.

 

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