Coronavirus (COVID-19)

Cleaning and Housekeeping

There will be changes to the way we operate, and you will most likely notice enhancements to our already very strict hygiene routines, especially around the high touch and traffic points in our facilities.

This includes:

• A two-part clean and disinfect process of accommodation. 
• Increased ventilation where possible during cleaning. 
• All cutlery, crockery and glassware will be cleaned. 
• All linen will be washed at a high temperature and changed. 
• Non-essential items have been removed to reduce any possible risk of transmission.
• Housekeeping teams wearing additional PPE where required. 
• Newspapers, magazines, and other reading materials will not be available in public areas.

Checking-in

Please ensure you check the check-in times for the grade of accommodation you have booked for your stay. With our enhanced cleaning regime, this will take a little longer, and the accommodation will be ready at the times specified.

Hot tub accommodation - From 4:00pm
All other accommodation - From 5:00pm

When you come to reception to collect your keys, we ask that only one member of the booking party visit reception.
When entering the reception, please follow staff directions and signage.
Please be patient with our teams as there may be queues.

Rule of 6 and Social Distancing

We will be adhering to any restrictions relating to capacity set out by the government and will ensure that you can enjoy yourself while being able to maintain social distancing. We are unable to take holiday or table bookings for groups of more than 6 people.

Food and Beverage Offering*

We will take all necessary measures to reduce contact, ensure hygiene standards and social distancing.

This includes:

• In line with the latest government guidance we will be closing our cafes, bars and restaurants at 9:30pm and clubhouses will be closed at 10:00pm.

• We are unable to take table bookings for groups of more than 6 people.
• Orders will be taken by app or table service only.
• More space between tables to meet the latest government guidelines.
• We have simplified our offering to a single menu which will now be digitally available from our app to avoid the use of paper.
• Contactless payment can be made via the app.
• Blue Anchor will be offering limited refreshment takeaway from their shop (subject to change)

*excludes Doublebois & St Mabyn 

Our App*

Download our new Hoburne App so you can order directly from your table.

Apple App Store
Google Play Store

*not applicable to Blue Anchor, Doublebois or St Mabyn

 Looking after our teams

As a family owned business, our team members are part of our extended family and their safety and well-being is at the top of our agenda. We will ensure that everyone involved in our business is fully aware of and committed to our ethos.

This includes:

• Every team member will be trained in new health and hygiene related procedures and fully briefed before returning to work.
• New HR policies and processes have already been implemented and we still have a dedicated reporting process if a team member feels unwell.
• If any staff display symptoms they will be obliged not to come to work, this may mean there is some last-minute changes to our rotas.
• We have put measures in place to minimise this impact on our service levels, but we will appreciate your understanding.
• We will take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.