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Book with confidence with our CORONAVIRUS GUARANTEE | Latest coronavirus updates

Updated on 26/05/2020

Our phone lines are open 8.30am - 4:30pm Monday to Friday.

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At Hoburne, we continue to closely monitor and react to government guidance and best practice for combating Coronavirus (COVID-19). 

In light of the recent announcements, our holiday parks will remain closed until at least Sunday 5th July 2020.

At this point we will not be taking any new bookings for holidays starting before Monday 6th July 2020.

If you had a holiday booking between now and Sunday 5th July 2020, we will call you as quickly as possible to discuss the options available to you but rest assured that we have your best interests at heart. Due to a very high demand, we ask that you please wait for our team to call you.

For those holidays commencing after the 5th July 2020, we are constantly reviewing the government guidance and will contact you if necessary.

We very much hope that we will be able to welcome you onto our holiday park soon.

Hoburne holiday cancellation policy

Subject to our terms and conditions, please review our holiday cancellation scheme.


Update for our Owners

Following the recent announcement and subsequent publication of the government’s plan to lift lockdown, as required by law, our holiday parks must remain closed for the time being. We politely ask that you do not visit your holiday home until such time that we can safely open our parks.

In the meantime, we have been implementing new COVID-19 secure guidelines across the parks for when we can reopen; these new guidelines will enforce social distancing and must be adhered to for the protection and safety of our teams and customers.

May we assure you that we have been working collectively with several holiday parks across the country to lobby government, and we are in discussion with both our local MPs and industry trade bodies for their support to ensure we can open as soon as it is safe to do so.

We are in the process of developing a three-phase approach for reopening, and as a priority, phase one will start with our owners being able to visit their holiday homes, phase two will see the return of holidaymakers (with facilities remaining closed) and phase three will focus on the opening of our facilities and entertainment programmes.

We understand this has been a very difficult time for you all, and we wish to thank you for your patience and continued support; but for now, we must abide by the government’s requirements and Stay Alert, Control the Virus and Save Lives.

More information can be found on the government website: https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing#businesses-and-venues


Where can I find out more information about Coronavirus? 

We advise you to check the UK Government website for the most up to date information - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Our phone lines and social media channels are extremely busy at the moment and we appreciate your patience whilst we do our best to respond to phone calls and messages. 

Thank you in advance for your support and commitment. 

 

Your frequently asked questions

1. How long will the holiday parks be closed?
We have temporarily closed our eight holiday parks to holidaymakers until at least Sunday 5th July 2020 and we are monitoring the situation regularly. If this date changes, we will update customers accordingly.

2. I have a holiday booked; will your team contact me?
If your holiday is booked before the 6th July 2020, our bookings team will call you as quickly as possible to discuss the options available to you but rest assured that we have your best interests at heart. Due to a very high demand, we ask that you please wait for our team to call you.

3. What if I have a holiday booked after 5th July 2020?
At present, we're planning to reopen our parks from the Monday 6th July 2020, subject to government guidance. Currently all holidays booked to arrive from 6th July 2020 onwards comply with our standard booking terms and conditions. As per the terms, balance payments must be made 42 days before your booked arrival date. Should the government mandate an extension to the period of closure, we will contact you as quickly as possible.

4. Will I get a refund, or can I move my holiday to a later date?
All holidays booked in the time frame that the parks are closed will be contacted by our teams directly to discuss the options available. These options include a full refund or a move of date free from all admin charges. However, if you move your booking to a later date and the cost of the new holiday is more than your original holiday, you will be liable to pay the difference.

5. I would like to cancel my holiday, what are my options?
If you decide you would like to cancel your holiday, please email us on cancellations@hoburne.com, where a member of our team will discuss the options available.

6. How long will it take to process my holiday refund?
It usually takes 3-5 working days for refunds to be credited back to your account. All transactions from our end are processed immediately however, we are aware that several banks are advising that due to high demand, refunds are currently taking longer than the advised timeframe. 

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