Coronavirus (COVID-19)

Latest update (09/12/2021)

The wellbeing of our guests and teams still remains our absolute priority – and we continue to operate in a Covid conscious way.

With the relaxing of restrictions and social distancing, we’re stepping out of the Covid period very carefully in order to keep you and your loved ones safe.

While we will continue to follow the government and local authority guidance, we will maintain certain measures and precautions to help control the spread of the virus. 

If you have any concerns or questions, please contact enquiries@hoburne.com.

Our Booking Guarantee

We understand that in these times of uncertainty it is difficult to plan and make the normal decisions that we all once took for granted. We also understand that booking a holiday gives you an important emotional boost and something to look forward to.

That's why we would like to offer a coronavirus booking guarantee with every booking, covering you against the impact of the coronavirus outbreak. 

What is our Covid-19 Booking Guarantee? 

Our guarantee means that you can book a holiday with us with the promise that you will be able to move your booking for any of the reasons that we have detailed below relating to the coronavirus outbreak. If you are not in a position to choose another date, then your money will be held until you are ready to re-book. 

Find out more

*Pay just a £25 deposit when you book a break at least 60 days prior to your arrival date.

Face Coverings

Whilst facemasks are not mandatory in hospitality we still encourage our guests to wear them and in some areas of our operations they are indeed mandatory:

• Arcade
• Beauty h
• Indoor soft play
• Sales offices
• Launderette

For more information on face coverings, please visit the government site here.

Food, Beverage and Entertainment

Food will be served from 9:00am - 9:00pm daily, with bar service open until 11:00pm. You can order at the bar or order directly from your table using the Hoburne app*.

Click below to download the Hoburne app:

Apple App Store
Google Play Store

We will continue to bring you as much as the usual Hoburne experience as possible, with guests now being able to return to the dancefloor. Please note, daytime activities will still require booking in advance at reception in order for us to keep numbers to a safe level for social distancing. 

*Not applicable to Blue Anchor, Doublebois or St Mabyn

Leisure Facilities  

Our changing facilities will now be open, along with our saunas and steam rooms. When using our swimming pools, we recommend that you come dressed beach ready to use the pool.

To access the fitness suite, please visit reception.

Your Safety

As things return to a sense of normality, we'd like to reassure all guests, visitors and staff that their safety will still remain paramount and we will continue with the following initiatives...

Cleaning and Housekeeping

We will continue to fully sanitise accommodation before each stay with a COVID-19 approved disinfectant and seal to ensure no contamination occurs prior to your arrival.

In public areas, we will continue to provide hand sanitiser stations for you to use and we will maintain our high cleaning standar

We will continue displaying QR codes for customers wishing to check-in using the NHS COVID-19 app, however, this will no longer be a legal requirement.

COVID symptoms:

If you have tested positive for COVID or you’re suffering from COVID symptoms, please do not travel and call our customer service team on 01425 282358.

 

Where can I find out more information about Coronavirus? 

We advise you to check the UK Government website for the most up to date information - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Thank you in advance for your support and commitment.

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