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We're excited to welcome you back to our holiday parks! | Latest COVID-19 updates | COVID-19 Guarantee

Coronavirus (COVID-19)

Update (12/04/2021)

We're excited to welcome visitors to our parks again. We ask all of our holidaymakers, leisure members and holiday homeowners to ensure that they comply with government restrictions and keep everyone safe when visiting our holiday parks. 

If you have any concerns or questions, please contact enquiries@hoburne.com.

For more information on the national lockdown rules, please visit:
https://www.gov.uk/guidance/national-lockdown-stay-at-home

Our Booking Guarantee

We understand that in these times of uncertainty it is difficult to plan and make the normal decisions that we all once took for granted. We also understand that booking a holiday gives you an important emotional boost and something to look forward to.

That's why we would like to offer a coronavirus booking guarantee with every booking in 2021 (existing and new) that covers you against the impact of the coronavirus outbreak. 

What is our booking guarantee?

The booking guarantee means that you can book a holiday with us in 2021 with the promise that you will get your money back or be able to move your holiday if you need to, for any of the reasons that we have detailed below relating to the coronavirus outbreak. 

Find out more

*Pay just a £25 deposit when you book a break at least 42 days prior to your arrival date.

Face Coverings

Following the latest government guidance published on face coverings, it is a legal requirement for anyone over the age of 11 to wear a face covering in a public indoor environment. Therefore, for the safety of our guests, and to protect our teams, we ask that face coverings should be worn within our indoor areas, park receptions, and any other enclosed public spaces.

In our restaurants, bars, and cafés, face coverings will be required to be worn until you are seated at your table.

We do understand that some guests have a legitimate reason for not wearing a face mask. 

For more information on face coverings and when to wear one, please visit the government site here.

Food, Beverage and Entertainment

From April 12th (subject to road map dates being confirmed by government reviews)

• Limited outdoor food and beverage offering, ordered via the Hoburne app or at your outside table.
• Food and drink served between 12pm - 7pm.
• Orders will be taken by app or table service only.
• Rule of six or two households outside.
• Children’s outdoor activities with yoga, arts and crafts and of course, the Sammy Squad!
• All children’s activities to be pre-booked.

Please note there will be no live outdoor performances or live audio.

From May 17th (subject to road map dates being confirmed by government reviews)

• Indoor dining tables of up to six people or two households.
• Orders will be taken by app or table service only.
• Takeaway and outdoor dining available.
• Full entertainment inside, including cabarets and shows.
• All children’s activities to be pre-booked.

Leisure Facilities  

When using our swimming pools, we ask that you check the opening times and whether you need to book a swim time. Please come dressed ready to use the pool and follow the instructions from our lifeguards and abide by social distancing measures.

For the fitness suite, please ensure you book a time with the park’s reception and wear a face covering when appropriate.

Our saunas and steam rooms will not be open until further notice.  

Your Safety

We are adhering by the government guidelines on COVID-19 to offer you as much of the Hoburne Experience as possible, and we would like to share with you some of the initiatives we have introduced to ensure this happens...

Cleaning and Housekeeping

There will be changes to the way we operate, and you will most likely notice enhancements to our already very strict hygiene routines, especially around the high touch and traffic points in our facilities.

This includes:

• A two-part clean and disinfect process of accommodation. 
• Increased ventilation where possible during cleaning. 
• All cutlery, crockery and glassware will be cleaned. 
• All linen will be washed at a high temperature and changed. 
• Non-essential items have been removed to reduce any possible risk of transmission.
• Housekeeping teams wearing additional PPE where required. 
• Newspapers, magazines, and other reading materials will not be available in public areas.

Checking-in

Please ensure you check the check-in times for the grade of accommodation you have booked for your stay. With our enhanced cleaning regime, this will take a little longer, and the accommodation will be ready at the times specified.

Hot tub accommodation - From 4:00pm
All other accommodation - From 5:00pm

When you come to reception to collect your keys, we ask that only one member of the booking party visit reception.
When entering the reception, please follow staff directions and signage.
Please be patient with our teams as there may be queues.

Rule of 6 and Social Distancing

We will be adhering to any restrictions relating to capacity set out by the government and will ensure that you can enjoy yourself while being able to maintain social distancing.

Our App*

Download our new Hoburne App so you can order directly from your table.

Apple App Store
Google Play Store

*not applicable to Blue Anchor, Doublebois or St Mabyn

 Looking after our teams

As a family owned business, our team members are part of our extended family and their safety and well-being is at the top of our agenda. We will ensure that everyone involved in our business is fully aware of and committed to our ethos.

This includes:

• Every team member will be trained in new health and hygiene related procedures and fully briefed before returning to work.
• New HR policies and processes have already been implemented and we still have a dedicated reporting process if a team member feels unwell.
• If any staff display symptoms they will be obliged not to come to work, this may mean there is some last-minute changes to our rotas.
• We have put measures in place to minimise this impact on our service levels, but we will appreciate your understanding.
• We will take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.

Where can I find out more information about Coronavirus? 

We advise you to check the UK Government website for the most up to date information - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Our phone lines and social media channels are extremely busy at the moment and we appreciate your patience whilst we do our best to respond to phone calls and messages. 

Thank you in advance for your support and commitment.

 

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