Coronavirus (COVID-19)

To support our work towards reopening our holiday parks and to welcome customers safely, we have met the required standards for the ‘We’re Good to Go’ scheme implemented by Visit Britain. We have completed the risk assessments set out by the Government to ensure we meet the industry standards regarding social distancing and cleanliness protocols.

The health and wellbeing of our guests and team have always been the most important thing for us. For your peace of mind, we are working hard to ensure that your holiday with us is safe.

Eat Out to Help Out

We are very pleased to be taking part in the government's Eat Out to Help Out scheme.
We are offering 50% off food & soft drinks on Mondays, Tuesdays & Wednesdays throughout August 2020. Maximum discount is £10 per person on a table.
*Terms apply
Customers wishing to use the scheme must use table service and NOT the APP

Face Coverings

Following the latest government guidance published on face coverings, from this Saturday (8th August), it will be a legal requirement for anyone over the age of 11 to wear a face covering in a public indoor environment. Therefore, for the safety of our guests, and to protect our teams, we ask that face coverings should be worn within our indoor areas, park receptions, and any other enclosed public spaces where social distancing may be difficult. Where we have table service in our restaurants, bars, and cafés, face coverings will not be required. Neither will they be required in our swimming pool areas and fitness suites.

Although we cannot enforce the law, we strongly encourage everyone to play their part and we understand that some of our guests have a legitimate reason for why they cannot wear a face covering. For more information on face coverings and when to wear one, please visit:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

Facilities & Entertainment

We are adhering by the government guidelines on COVID-19 to offer you as much of the Hoburne Experience as possible but some facilities including indoor soft play & sauna's and steam rooms will remain closed for now, and our entertainment and food & drink facilities will be different from your usual Hoburne experience.

Fitness suites are now open (excluding Doublebois).

Outdoor swimming pools are now open (weather dependant and may change due to government guidelines).

Indoor swimming pools are now open.

When using our swimming pools, we ask that you check the opening times, come dressed ready to use the pool, follow the instructions from our lifeguards, and abide by social distancing measures.

Touring facilities at Devon Bay & Blue Anchor

Our toilet, shower and washing facilities will remain closed for the remainder of this season. Your touring caravan or motor home will need to be equipped with these facilities to stay on our parks.

Your Safety

We are adhering by the government guidelines on COVID-19 to offer you as much of the Hoburne Experience as possible, and we would like to share with you some of the initiatives we have introduced to ensure this happens...

Your frequently asked questions

1. I would like to cancel or move my holiday, what are my options?
If you decide you would like to cancel or move your holiday, please email us on cancellations@hoburne.com or call us on 01425 282358, where a member of our team will discuss the options available.

2. How long does it take to process a holiday refund?
It usually takes 3-5 working days for refunds to be credited back to your account. All transactions from our end are processed immediately however, we are aware that several banks are advising that due to high demand, refunds are currently taking longer than the advised time frame. 

3. Will your facilities be open for my holiday?
We are working hard to ensure you have a great family holiday with us. We are adhering by the government guidelines on COVID-19 to offer you as much of the Hoburne Experience as possible, which means that some facilities will likely remain closed, and our entertainment and food and drink offering may be different from your usual Hoburne experience.

4. Will the touring facilities a Devon Bay and Blue Anchor be available?
We don't envisage the toilet, shower and washing facilities being open for the remainder of this season. Your touring caravan or motor home will need to be equipped with these facilities to stay on our parks.