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COVID-19 Update

Updated on 10/07/2020

Quick links: Face CoveringsOur Facilities | Swimming Pools | Food & Drink | Download our App |  Capacity & Social Distancing | Returning to your Holiday Home | Respecting the Local Area

Download our guidelines for owners

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To support our work towards reopening our holiday parks and to welcome customers safely, we have met the required standards for the ‘We’re Good to Go’ scheme implemented by Visit Britain. We have completed the risk assessments set out by the Government to ensure we meet the industry standards regarding social distancing and cleanliness protocols.

The health and wellbeing of our guests and team have always been the most important thing for us.  We are adhering by the government guidelines on COVID-19 to offer you as much of the Hoburne Experience as possible, and we would like to share with you some of the initiatives we have introduced to ensure this happens...

Face Coverings

Following the latest government guidance published on face coverings, from this Saturday (8th August), it will be a legal requirement for anyone over the age of 11 to wear a face covering in a public indoor environment. Therefore, for the safety of our guests, and to protect our teams, we ask that face coverings should be worn within our indoor areas, park receptions, and any other enclosed public spaces where social distancing may be difficult. Where we have table service in our restaurants, bars, and cafés, face coverings will not be required. Neither will they be required in our swimming pool areas and fitness suites.

Although we cannot enforce the law, we strongly encourage everyone to play their part and we understand that some of our guests have a legitimate reason for why they cannot wear a face covering. For more information on face coverings and when to wear one, please visit:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

Capacity and Social Distancing

We will be adhering to any restrictions relating to capacity set out by the government and will ensure that you can enjoy yourself while being able to maintain social distancing.

Food and Beverage Offering*

We will take all necessary measures to reduce contact, ensure hygiene standards and social distancing.

This includes:

• Limited opening hours
• More space between tables to meet the latest government guidelines.
• We have simplified our offering to a single menu which will now be digitally available from our app to avoid the use of paper.
• Contactless payment via the app (we will not be accepting cash).
• Blue Anchor will be offering limited refreshment takeaway from their shop (subject to change).

*excludes Doublebois & St Mabyn

Our App

Download our new Hoburne App so you can order directly from your table.

Apple App Store
Google Play Store

*not applicable to Blue Anchor, Doublebois or St Mabyn

Our Facilities & Entertainment

We are adhering by the government guidelines on COVID-19 to offer you as much of the Hoburne Experience as possible but some facilities including indoor soft play, sauna's and steam rooms will remain closed and food & drink facilities will be different from your usual Hoburne experience.

Fitness suites are now open (excluding Doublebois).

Outdoors swimming pools are now open (weather dependant and may change due to government guidelines).

Indoor swimming pools are now open.

When using our swimming pools, we ask that you check the opening times, come dressed ready to use the pool, follow the instructions from our lifeguards, and abide by social distancing measures.

Looking after our teams

As a family owned business, our team members are part of our extended family and their safety and well-being is at the top of our agenda. We will ensure that everyone involved in our business is fully aware of and committed to our ethos.

This includes:

• Every team member will be trained in new health and hygiene related procedures and fully briefed before returning to work.
• New HR policies and processes have already been implemented and we still have a dedicated reporting process if a team member feels unwell.
• If any staff display symptoms they will be obliged not to come to work, this may mean there is some last-minute changes to our rotas.
• We have put measures in place to minimise this impact on our service levels, but we will appreciate your understanding.
• We will take all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.

Returning to your holiday home

We have some simple steps you will need to undertake to ensure the safety and smooth running of your holiday home on your return.

This includes:

• Opening all windows where possible to ensure good ventilation.

• Ensuring the water to your holiday home is switched on.

• Turning on all taps, both hot and cold, and allowing them to run for a minimum of two minutes.

• Closing the toilet seat and flushing all toilets twice.

• Covering the shower head with a plastic bag, cut the corner of the bag, and run the shower for a minimum of two minutes. We also recommend descaling your shower head.

• Running your washing machine and dishwasher on a full cycle prior to using them.

• Running any external taps.

• Try to avoid turning on several electrical items in close succession as this could overload the power.

• Check the smoke and carbon monoxide detectors as batteries may need replacing.

• Your gas may need purging due to air lock, to do this, turn on your hob and once it is lit, you will know if the gas is flowing correctly.

If you have any problems, please contact the park reception by phone for assistance.

Respecting the local area.

We have committed to our local MPs that we will remind all our owners and holidaymakers to respect the local area and local community when visiting our parks. There are concerns that we will have a second spike, especially following the recent scenes taking place on the beaches across Dorset. We know many of you tend to stay on our parks and are very respectful of the local area, supporting many small businesses within the community. However, considering the current situation, it would be wrong to not address these concerns, and we hope that you please bear this in mind when visiting your holiday home over these next few weeks.

Once we have reopened our parks we will all be finding our feet as we navigate the new ‘norm’, so please be patient and understanding of each other and our teams. We are in this together to keep safe.

 On behalf of the Hoburne team, we would like to thank you for all the messages of support and the patience you have shown us during this challenging time.


Where can I find out more information about Coronavirus? 

We advise you to check the UK Government website for the most up to date information - https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Our phone lines and social media channels are extremely busy at the moment and we appreciate your patience whilst we do our best to respond to phone calls and messages. 

Thank you in advance for your support and commitment. 

 

stmabyn