An update on Coronavirus (COVID-19) - find out more

Coronavirus (COVID-19)

As of 8/4/2020.

Our phone lines are open 8.30am - 4:30pm Monday to Friday.

Update for our Owners

In light of the government announcement at 8.30pm on 23rd March enforcing a nationwide lockdown, we are now classed as a non-essential business that must close.

One of the key issues we face concerns the government’s advice to avoid ‘non-essential travel’ and our industry bodies are being lobbied with respect to those using their holiday home as their second home.

In everyone’s best interests, the government has now published guidance stating that ‘essential travel does not include visits to second homes, campsites, caravan parks or similar, whether for isolation purposes or holidays.’ This means people should return to their primary residences as soon as possible.

We ask private owners on the park not to stay in your holiday home at this time and to be sensitive towards the needs of the local community and NHS. Those on the park who can go home, must go home.

We urge you to adhere to the government’s advice at this difficult time and thank you again for your support.

 Update for holidaymakers

We understand that several of you had concerns regarding your upcoming Hoburne holiday. At Hoburne, we have been closely monitoring the situation and following all current government guidance and best practice for combating Coronavirus (COVID-19). 

Our holiday parks and their facilities are now closed until at least the 14th May 2020 to ensure your wellbeing and to keep our teams safe.

Whilst our central facilities will be closed, we will continue to manage our parks to provide communication with customers, general maintenance, security and health and safety.

If you had a holiday booking between now to 14th May 2020, we will call you as quickly as possible to discuss the options available to you but rest assured that we have your best interests at heart. Due to a very high demand, we ask that you please wait for our team to call you.

For those holidays commencing after the 14th of May, we are constantly reviewing the government guidance and will contact you if necessary.

We very much hope that we will be able to welcome you onto our holiday park soon.

Hoburne holiday cancellation policy

Subject to our terms and conditions, please review our holiday cancellation scheme.

 Prevention and monitoring are key, and the advice provided by Public Health England (PHE) are the following general cold and flu precautions...

- Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available. Handwashing is key to preventing the spread of the virus. 
- Try to avoid close contact with people who are unwell.
- Clean and disinfect frequently touched objects and surfaces. 
- Do not touch your eyes, nose or mouth if your hands are not clean. 

Where can I find out more information about Coronavirus? 

We advise you to check the UK Government website for the most up to date information -

Our phone lines and social media channels are extremely busy at the moment and we appreciate your patience whilst we do our best to respond to phone calls and messages. 

Thank you in advance for your support and commitment.