At a time when the holiday home sector is under increased scrutiny, the Hoburne Promise has been created to bring greater clarity, peace of mind and reassurance to those considering ownership with us.
Built around transparency, fairness and long-term trust, it helps you understand the costs, commitments and realities of ownership both now and in the future, so you can make informed decisions with confidence and remain firmly in control throughout the process.
From your very first conversation and throughout your time as an owner, the Hoburne Promise is designed to make ownership feel straightforward, supportive and stress-free. Because ownership should be about spending quality time together, making memories and enjoying the lifestyle you’ve worked hard for without unnecessary worry or uncertainty.
Alongside these commitments, owners also benefit from a range of added protections and support designed to make ownership feel simple, transparent and reassuring from day one.
This includes:
*Subject to approval by the finance provider.
Here at Hoburne, we don’t go in for the hard sell or push you into something that isn’t right for you. Instead, we focus on understanding what you want from holiday home ownership and helping you decide whether it’s the right fit for you.
Find out moreIf you are considering becoming one of our holiday home owners, why not arrange a visit to one or more of our holiday parks to meet the ownership teams, tour the park and facilities and ask any questions that you might have.
Book hereFinance subject to status and minimum deposit criteria. Finance is subject to approval by the lender and is only available to UK residents aged 18 and over. Full details of available finance products, including current rates and terms, will be provided separately at the point of application. We can introduce you to lenders who may be able to provide funding on your holiday home. We act as a secondary credit broker and do not charge you a fee for introducing you to a lender. The following companies in the Hoburne Group are authorised and regulated by the Financial Conduct Authority as secondary credit brokers: Burry & Knight Ltd (No. 689234), Bashley Park Ltd (No. 689227), Blue Anchor (Hoburne) Ltd (No. 689219), Cotswold (Hoburne) Ltd (No. 691890), Grange Court (Hoburne) Ltd (No. 689224), Naish Estate(Hoburne) Ltd (No. 689233), all are registered at 10 Hoburne Lane, Christchurch, Dorset BH23 4HP.
At each stage of the buying process, we aim to provide clear and accurate information about your purchase. We will provide you with the key information about costs, commitments and park rules so you can make an informed decision.
After you have made the decision to buy, you will receive details of our park rules and key information ahead of a meeting with a member of the management team of your chosen park. They will independently answer any questions you have, make sure you understand our park rules and ensure the sales process was a positive experience.
Our 2026 free pitch fee offer applies only to purchases completing the 2026 season, and pitch fees due for the 2026 season. This offer cannot be used in conjunction with any other offers, and holiday homes included in any other offer may be excluded. Full details will be confirmed at the point of sale and this incentive excludes private sales.
Our Owners App allows you to manage bills, maintenance requests, see any sub-let bookings and much more, all in one place.
All private sales must be registered with your park and are subject to the resale provisions set out in your Licence Agreement, including the payment of any applicable Transfer Fee.
Hoburne reserves the right, in accordance with your Licence Agreement, to purchase your holiday home at the same price as a third-party offer, in which case no Transfer Fee will be payable.
A copy of the Licence Agreement (including the resale provisions) is available on request.
Where you choose to pursue a private sale, Hoburne may introduce you to local estate agents. Such agents may charge their own fees. Hoburne does not charge for making this introduction and accepts no responsibility for the services provided by any third-party agent. Any agreement entered into with an agent is between you and that agent.
Hoburne 60-Day Money-Back Guarantee
The Hoburne 60-Day Money-Back Guarantee is available to new customers who purchase a new or pre-owned holiday home directly from Hoburne on or after 2 June 2025. This guarantee is intended to provide reassurance during the early stages of ownership.
How to request a cancellation
If you decide that holiday home ownership isn’t right for you, you may request to cancel your purchase within 60 calendar days of the handover date by notifying the General Manager of your park in writing - either in person, by email or by post.
Where notice is sent by first-class post, the cancellation will be considered effective from the next working day after posting, provided proof of postage is retained.
Conditions of return
The holiday home must be returned to Hoburne in substantially the same condition as at handover, subject to fair wear and tear. All keys, documentation and accessories provided at handover must also be returned.
Refund Process
Once your cancellation request has been received and eligibility confirmed, Hoburne will arrange for the purchase to be unwound . Any refund will reflect the original purchase price paid, less:
Any outstanding fees or charges due under the Licence Agreement. Refunds will be processed using the original payment method wherever possible and will be completed within 30 days of eligibility being confirmed.
Finance agreements
Where your purchase was funded by a finance agreement, that agreement is separate from your purchase and Licence Agreement with Hoburne. Before requesting cancellation under this guarantee, you should contact your lender to understand any early settlement amounts, charges or other consequences that may apply under your finance agreement. Hoburne cannot vary or cancel any finance agreement on your behalf.
Terms & Conditions
1. Scope of Warranty
The Hoburne Peace of Mind+ Warranty provides additional protection alongside the manufacturer’s warranty for eligible holiday homes purchased directly from Hoburne. Subject to these Terms & Conditions, the warranty covers defects in materials or workmanship affecting the holiday home during the first five (5) years from the date of handover. This warranty is in addition to your statutory rights.
2. Warranty Period
The Peace of Mind+ Warranty commences on the handover date of the holiday home and remains in force for a period of five (5) years, unless terminated earlier in accordance with these Terms & Conditions.
3. Eligible Holiday Homes
The warranty applies to new holiday homes purchased directly from Hoburne. Pre-owned holiday homes are not included unless expressly stated in writing at the point of purchase.
4. What Is Covered
The warranty covers defects that arise due to faulty materials or workmanship, subject to assessment by Hoburne or its appointed contractors (acting reasonably). Where a valid claim is accepted, Hoburne will, at its discretion, repair or replace the defective component.
5. What Is Not Covered
The warranty does not extend to age-related deterioration or failure arising from the normal lifespan of components.
Additionally, the warranty does not cover:
Normal structural movement, settlement or shrinkage of the holiday home and its components over time, including minor cracking, cosmetic separation, sealant deterioration or door and window alignment adjustments that do not affect structural integrity or habitability.
6. Relationship to Manufacturer Warranty
The Peace of Mind+ Warranty supplements, but does not replace, the manufacturer’s warranty. During the manufacturer warranty period, claims must first be made under that warranty where applicable.
7. Transferability
The Peace of Mind+ Warranty is transferable to a subsequent owner where the holiday home is sold or part-exchanged through Hoburne, provided the warranty period has not expired. The remaining term of the warranty will transfer automatically, subject to these Terms & Conditions.
8. If the holiday home is sublet other than through a Hoburne-approved subletting scheme, the warranty shall remain valid for the original owner but will not be transferable to any subsequent owner. Claim Process
All warranty claims must be reported to the park reception or management team as soon as reasonably practicable after the defect is discovered, and in any event within 30 days of the defect becoming apparent. Hoburne reserves the right to inspect the holiday home prior to authorising any repair or replacement.
9. Owner Responsibilities
Owners must ensure the holiday home is properly maintained, serviced and used in accordance with manufacturer guidance and park rules. Failure to do so may invalidate the warranty.
10. Limitation of Liability
The Peace of Mind+ Warranty is limited to the repair or replacement (at Hoburne’s discretion) of defective components as described above. Hoburne shall not be liable for any indirect or consequential loss, including loss of enjoyment, alternative accommodation costs or loss of income.
Hoburne’s total aggregate liability under this warranty shall not exceed the original purchase price paid for the holiday home.
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot lawfully be excluded.
11. Amendment and Withdrawal
Hoburne reserves the right to amend or withdraw the Peace of Mind+ Warranty for future purchases at any time. Any warranty already in place will continue to be governed by the Terms & Conditions applicable at the time of purchase.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
1. Scope of Warranty
All pre-owned holiday homes purchased directly from Hoburne include a 12-month warranty from the handover date, covering defects in materials or workmanship affecting the holiday home.
This warranty is in addition to your statutory rights.
Owners may choose to extend this cover for a further 12 months at an additional cost, provided the extension is agreed at the time of purchase.
2. Warranty period
The warranty commences on the handover date and remains in force for a period of twelve (12) months, unless terminated earlier in accordance with these Terms and Conditions. Any extended warranty must be agreed in writing at the time of purchase and is subject to payment of the applicable fee. The extended warranty is subject to the same Terms & Conditions as the initial 12-month period.
3. What is covered
The warranty covers defects arising due to faulty materials or workmanship. Where a valid claim is accepted, Hoburne will, at its discretion, repair or replace the defective component.
The warranty is limited to the repair or replacement (at Hoburne’s discretion) of defective components and applies on to defects in materials and workmanship. The warranty is subject to proper use, routine maintenance and compliance with manufacturer guidance and park rules.
4. What is not covered
The warranty does not cover:
5. Claim process
All warranty claims must be reported to the park team as soon as reasonably practicable and in any event within 30 days of the defect becoming apparent, and will be assessed prior to any repair or replacement being authorised.
6. Owner responsibilities
Owners must ensure the holiday home is properly maintained and used in accordance with manufacturer guidance and park rules. Failure to do so may invalidate the warranty.
7. Transferability
This warranty is personal to the original purchaser and is not transferable unless expressly agreed in writing by Hoburne.
8. Limitation of Liability
Hoburne’s total liability under this warranty shall not exceed the purchase price paid for the holiday home. Hoburne shall not be liable for any indirect or consequential loss. Nothing in this warranty limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot lawfully be excluded.
Hoburne is certified by the Institute of Sales Professionals, and our sales advisors and managers have completed accredited ethical sales training and assessment. This reflects our commitment to providing clear information and a professional sales experience.
Certification relates to the training and professional standards of our sales team and does not constitute financial or legal advice.
Owning a Hoburne holiday home is about creating memorable experiences, special traditions and a place you love returning to year after year. With beautiful locations across the south and south-west of England and a vibrant community of owners, it’s a lifestyle choice that puts enjoyment first - not financial return.
It’s important to understand that a holiday home is not a traditional investment. Unlike bricks-and-mortar residential property, holiday homes are designed for leisure use and enjoyment, rather than capital growth. They are more akin to cars, boats or other recreational assets: they bring you value through the experiences they provide, but they will typically depreciate in value over time as they age, are used and are eventually replaced with newer models.
This expected depreciation is part of the nature of static holiday accommodation and the broader market for these products. Prices for pre-owned holiday homes reflect age, condition and remaining licence term rather than market appreciation. For this reason, potential owners should plan for ownership costs such as pitch fees, maintenance and eventual replacement, rather than relying on the holiday home to appreciate in value.
However, many owners find that the lifestyle benefits more than outweigh this. A Hoburne holiday home gives you a familiar escape to unwind with family and friends, explore the beauty of the UK coastline and countryside, and enjoy spontaneous breaks without the hassle of repeated bookings. The real value lies in the memories you make, the community you join and the enjoyment you get from having your own home away from home - experiences that can’t be measured solely in financial terms.
We are committed to a transparent and fair annual pitch fee review process. We review pitch fees annually in accordance with the process set out in your Licence Agreement. We will always provide advance written notice and a clear explanation of the reasons for any proposed change. When considering any change, we may have regard to factors such as inflation, changes in operating costs, third-party charges (including rates and utilities), and investment made in the park and its facilities for the benefit of owners. Owners have the right to object to a proposed increase, including access to the formal review and dispute process if required.