Park rules

Park Rules

Park Rules and Information
We have certain rules and regulations in place on our parks to keep our guests and team safe at all times. If you have any questions, please contact us on 01425 282358.

Security presence

We employ security personnel to make periodic patrols of the park.
ANPR cameras and CCTV record images and video for security reasons

Park information

Our Reception is open every day. Here you will find a wealth of information on things to see and do on the park and in the surrounding area.

Wi-Fi And Smart TVs
WI-FI is available within your accommodation and across Park Complex, your reception team will advise at Check-in.
If your accommodation has a Smart TV, it is the user responsibility to log out of any personal accounts used, such as Netflix.

Checking out
Please note that check out is 10am for all accommodation. Want to extend your stay? Speak to Reception and we’ll see how we can help you.

Fire drill
For your safety, we test the fire alarm system weekly, Our Team will advise you of the nearest exit. Please make yourself familiar with the evacuation plan which is displayed in Reception. Please make yourself aware of the position of the nearest fire-fighting appliance to your holiday unit.

First aid / Injury
If you require a qualified first aider, please contact Reception or ask at the Bar. Details of your nearest Doctors/Minor Injuries and AE can be found in your Welcome Pack, please do ask your Reception Team, as they will also be able to support you. Should you or any member of your party need to go to hospital for any reason, please inform Reception at your earliest convenience.

Dogs
We welcome dogs but they must be kept on their leads at all times and exercised in the designated areas. It is your responsibility to clean up after your dog/s. Please use the dog litter bins provided. Please do not allow your dogs to sit on the furniture within the Park Complex.

BBQs
BBQs must not be used on decking areas of caravans and lodges. They must never be taken inside any accommodation.

Park safety

Do not climb over or break down hedgerows and fences.
Do not tamper with electrical appliances. If in any doubt, contact Reception.
Do not leave clothing to dry on or in front of fires.
No smoking, vaping or e-cigarettes are allowed in the complex or accommodation.

Child safety
Child identity wristbands are available. Parents or guardians can request one at Reception. Please fill out your pitch number or your mobile number in the white box, not your child’s name.

Children under 12 must be supervised by a responsible adult in the soft play area and outdoor play areas.

Activities form part of our entertainment programme. We do not provide supervision of children during these sessions. We strongly advise that parents and guardians remain with their children at all times. Please be aware of the danger of skin burns, particularly to young children in the vicinity of electric heaters whilst in use.

Etiquette
Remember your neighbours. Please be mindful of other guests at all times and avoid loud noise at night. Please do not drop rubbish; litter bins are provided.

We ask everyone to refrain from playing or allowing children to play ball games in the areas between caravans. There is a designated area available for ball games.

Electric scooters
Electric scooters are not permitted on the park. Only electric scooters required to support a disability are permitted, and a relevant authority certificate must be issued.

Vehicles
Please obey the 10mph speed limit on the park – children are at play. Please park all cars in designated car parks, not on the grass. The revving of motor bikes or riding them around the park for pleasure is forbidden. No electric or petrol scooters are allowed on site for safety reasons (excluding mobility vehicles). Boats, trailers and jet skis must be booked in at Reception and allocated a parking position. Please display car park permits at all times.

Bicycles
Please ride on roads only, not across grassed areas. Lights are required when riding after dark. Parents are responsible for ensuring younger children understand the dangers of traffic.

Bicycles should be locked and secured when unattended and not left out overnight. Please observe signage where cycling is prohibited and use bicycle racks where provided.

Hot tub do’s

Take care when entering and leaving the hot tub; decking can be slippery when wet.
Shower before and after use.
Supervise children at all times and secure the cover when not in use.
Use between 9am and 10pm only.
Limit use to a maximum of 20 minutes.
Replace the lid after use.
Contact staff if contamination or issues are suspected.

Hot tub don’ts

Do not add any substances such as bubble bath or shampoo.
Do not use after a heavy meal or under the influence of alcohol.
Do not allow children under four to use the hot tub.
Do not use glass, candles or electrical appliances near the hot tub.
Do not exceed the maximum number of users.
Do not tamper with the control panel.

Park recycling
Recycling points are located in every bin bay across the park. Each point includes bins for mixed glass, paper, card, plastics and cans. Please follow the guidelines to prevent contamination.

Park amenities
We have plenty to offer everyone to help make your stay as relaxing and enjoyable as possible.

Shop
Our Parks have onsite shops for your convenience with the exception of Blue Anchor and Hoburne Park – Instead, local shops are available. Please ask Reception for directions.